Business Analyst, Global Operations

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Business Analyst, Global Operations.

The Business Analyst, Global Operations provides operational support on optimizing our core business operations divisions, including Global People Support, Global Finance, Global Technology Services, and Global Legal, Governance, Risk, & Compliance. This role will be pivotal in enhancing our operational efficiency, effectiveness, and compliance through process mapping, data analysis, and strategic reporting.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Vice President, Global Operations and is only available for candidates with the right to work in the US.

Responsibilities:

Process Mapping, Design, and Improvement

• Develop, document, and maintain comprehensive process maps for core business operations.
• Collaborate with stakeholders to identify areas for improvement and recommend best practices for process enhancement.
• Lead process improvement efforts within key operational areas identified by the Operations Council.
  
  

Balanced Scorecard Development

• Design and implement a balanced scorecard framework to track key performance indicators (KPIs) for operational performance.
• Ensure that data collection mechanisms are in place to populate the balanced scorecard effectively.
• Work with key stakeholders to aggregate critical operational data to an enterprise-level.
  
  

Reporting and Data Management

• Collaborate with the Workday, GTS, & Enterprise Strategy Office teams to establish reports and other data collection methods that provide actionable insights into operational activities.
• Generate regular reports and dashboards highlighting performance metrics and areas for strategic focus.
  
  

Operational Analysis & Strategic Recommendations

• Analyze current operational activities to determine the current state of operational health and how much time and resources are going toward reoccurring operations.
• Utilize quantitative and qualitative data to measure and analyze the effectiveness and efficiency of operational divisions, including information flows and other key drivers of operational excellence.
• Identify trends, issues, and opportunities using current & historical information to build toward providing predictive analysis and advise on appropriate interventions.
• Provide analytical support and strategic recommendations to the VP of Global Business Operations and other senior leaders based on findings from process analyses and performance metrics.
  
  

Collaboration and Training

• Work closely with various departments to facilitate communication and collaboration regarding operational initiatives and process improvements.
• Conduct training sessions and workshops to educate staff on process mapping and the balanced scorecard methodology.
  
  

General Tasks

• Participate in IJM’s community of spiritual formation.
  
  

Qualifications:

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field; or equivalent work experience.
• Minimum of 3-5 years of experience in business analysis, operations management, or a related role.
• Proven experience in process mapping, operational analysis, and reporting. Experience in process design and process improvement preferred.
  
  

Technical Competencies

• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Proficient in data analysis tools (e.g., Excel, Power BI, Tableau) and process mapping software (e.g., Visio, Lucidchart).
• Familiarity with balanced scorecard frameworks and performance measurement methodologies.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
  
  

Critical Qualities:

• Eager commitment to IJM’s Core Values: Christian, Professional and Bridge-Building.
• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely to diverse audiences.
• Ability to collaborate effectively with cross-functional teams and engage stakeholders at all levels.
• High integrity.
• Collaborative and able to build trust quickly.
• Self-starter with strong initiative.
• Disciplined with priorities.
• Strong interpersonal skills and self-awareness.
• Flexible, collaborative, and eager to support others.
• Effective team player who fosters a collaborative environment.
• Adept at creative problem-solving.
  
  

Application Process:

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

• What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
  
  

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources
  
  

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.