Customer Enhancement Account Manager

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

This position is currently open only to candidates in EST/CST Time Zones

Opportunity Overview:

Your main responsibility will be to retain our diverse customer base while enhancing the customer experience by introducing new products, presenting our Advertising Suite, API Index, Market Data Intelligence, and our enterprise e-commerce solution “Partstore”. The hunter mentality is an essential attribute for the “Customer Enhancement” open role. Product proficiency is a must and is instilled within each player on the team. The comprehensive training program will ensure your knowledge, confidence and enthusiasm. If you're a winner, the PartsBase Customer Enhancement opportunity is for you!

Responsibilities:

• Onboarding new customers and ensuring a smooth transition to using the product of service.
• Deliver comprehensive presentations on all products offered by the organization.
• Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
• Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner
• Proactively engaging with customers to anticipate and address issues and concerns that may arise.
• Monitoring customer usage and engagement metrics to identify opportunities for improvement, upselling, or cross-selling.
• Forecast and track key account metrics to management.
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
  
  

Skills and Qualifications:

• 2+ years’ experience in sales and account management in a B2B SaaS environment
• Hunter mentality
• Strong Presentation skills
• Excellent verbal and written communications skills
• Strong negotiation skills and ability to handle rejection
• Ability to be assertive and persuasive without being aggressive
• Strong problem-solving skills and the ability to think on your feet
• Strong organizational and multi-tasking abilities
• Persistence, resilience, and a results-driven mindset
• Active listening skills
• Ability to learn, reason and adapt quickly
• Quota carrying inside sales/business development experience
• Ability to work independently and as part of a collaborative team
• Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)
  
  

Benefits Offered:

• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Benefits
• Paid Holidays
• Paid Time Off
• 401K after 6 Months of service
• Career Growth and Development opportunities
• Chance to make a significant impact on the growth and success of our company.