Program Manager

The Information Technology (IT) organization designs, develops, operates, and maintains the technology and telecommunications systems that enable client to meet its commitment to providing safe, reliable, and affordable service to customers.

IT partners with the business by increasing capabilities through the development of additional functionality, implementing new technologies, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies.

Job Responsibilities

• Ensure the establishment of clear measurable individual and team objectives that are aligned with business and organizational goals.
• Manages a staff of employees responsible for program management, governance, performance reporting, compliance, resource planning and/or other IT planning functions.
• Support the lifecycle of a large portfolio of complex programs, leading project-level planning, optimizing standards, identifying areas for improvement, delivery, and communication management.
• Manages and accountable for the successful implementation of complex and highly visible, high impact PMO initiatives that impact all IT processes.
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.
• Accountable for negotiating conflicts and ensuring identified issues are resolved through ability to influence.
• Provides leadership and motivation to team members.
• Ensures staff has the resources and skills needed to support all projects.
• Ensures compliance to Standards/regulations and governance processes.
• Supports the establishment of governance processes that are continually improving, that closely match the culture and decision-making processes of the organization, and that seamlessly link to overall operational management processes
• Acts as chair for the IT project governance gate review committee that provides oversight for the gate review process.
• Supports company-wide training and communication of IT project methodology governance processes.
  Portfolio and project governance:
• Ensure the department s portfolio of client projects is properly assigned to the governance analysts and that the governance analysts are properly preparing the gate review materials in advance of IT Integrated Governance meetings.
• Coordinate with the governance analysts the gate reviews of projects that support our client organizations as well as IT operations and security projects; ensure all IT reviews are completed by IT architecture, security, operations, sourcing, change management and finance.
• Standardization of program management practices, governance, procedures, and policies.
• Ensures processes and tools are in place to fulfill IT organization's responsibility to effectively monitor and measure performance.
• Works with IT and enterprise leadership to establish key performance metrics for IT; works with IT line functions to develop departmental metrics.
• Maintains monthly metrics dashboards and reports aligned with enterprise, CIO, and IT organization requirements.
• Work directly with IT leaders, executives, planning analysts, resource managers and portfolio team leads to ensure coordination and availability of data and resources for successful completion and support of all IT work.

Qualifications

• B.A./B.S. degree in Business, Computer Science or Engineering or equivalent work experience in related field
• 7 years leading successful direct reports and/or matrix program management teams
• Strong analytical and problem-solving capabilities.
• Ability to direct cross-functional teams and work streams across a diverse organizational landscape
• Strong project management skills
• Ability to manage concurrent time-sensitive work streams with multiple dependencies.
• Ability to function in a rapidly changing and developing environment.
• Ability to build strong collaborative intra and interdepartmental relationships.
• Ability to understand and synthesize complex operational processes.
• Strong teamwork and interpersonal skills at all levels.
• Financial analytics and quantitative skills and ability to apply these skills to common problems.
• Excellent partnership-building and influencing skills.

Desired License/ Certification:

• PMP or other project management certification
• Agile/SAFe Certifications
• Experience with Planisware

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