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Infor Fourth Shift Support Manager

Salary undisclosed

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Technical Skills
  • Infor ERP Systems:
    • Proven experience with Infor ERP systems, such as Infor LN, Infor CloudSuite, or Infor M3.
    • Deep understanding of ERP system architecture, components, and functionalities.
  • Database Management:
    • Strong knowledge of database concepts and SQL.
    • Experience with database administration and performance tuning.
  • Operating Systems:
    • Proficiency in Linux and Windows operating systems.
    • Understanding of system configuration and troubleshooting.
  • Networking:
    • Basic understanding of networking concepts and protocols.
    • Ability to troubleshoot network-related issues.
  • Scripting:
    • Experience with scripting languages (e.g., Python, PowerShell) for automation and task management.
Additional Qualifications
  • Problem-Solving:
    • Excellent analytical and problem-solving skills.
    • Ability to think critically and identify creative solutions.
  • Customer Service:
    • Strong customer service orientation and commitment to providing excellent support.
    • Ability to build and maintain positive relationships with customers.
  • Teamwork:
    • Ability to work effectively as part of a team and collaborate with colleagues across different departments.
  • Communication:
    • Excellent verbal and written communication skills.
    • Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Education and Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in a customer support role, preferably in the software industry.
  • Experience with Infor ERP systems is highly preferred.
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