IAM Production Support Analyst

Job Title: IAM Production Support Analyst
Location: Taylor, TX (Hybrid)
Job Type: Contract to hire
Job summary/Description:

• This position is a senior level technical role that provides overall Production Support for the implementation and administration Active Directory and IAM system, Identity Governance platform, IAM related interfaces, and other areas such as multi-factor, identity access, and privilege access controls, and active directory.
• Manage and maintain all current and future IAM applications, databases, and department functions.
• Manage and maintain Active Directory (AD) data, including creating and managing user accounts, security groups, and organizational units (OUs).
  
  Manage and maintain identity and access data in Active Directory, including users, security groups, and group memberships.
• Essential functions Support and maintain ERCOT IAM technology solutions and services and ensure a high availability and secure authentication for these systems.
• Collaborate and participate in problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution, and prevention of their recurrence in accordance with ERCOT practices.
• troubleshoots slow performance, create, and install certificates, analyze application system logs, manually deploy code, etc.
• Manage and document operational functions in the IAM environment.
• Requires Excellent Communication Skills and the ability to interface across the organization with cross- functional teams such as IT and business personnel.

Job Duties

• Performs restorative and maintenance actions
• Being available to perform tasks outside normal business hours and on weekends as well as being on call and production support is a 24 x 7 support requirement.
• Escalates and resolves priority requests and issues as needed.
• Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
• Establishes and maintains knowledge and understanding of current applications, databases, department functions.
• Manage and maintain all current and future IAM applications, databases, and department functions.
• Manage and maintain Active Directory (AD) data, IAM System, including creating and managing user accounts, security groups, and organizational units (OUs) etc.
• Manage and maintain identity and access data in Active Directory, including users, security groups, and group memberships.
• Conduct periodic audits of AD data (e.g., user accounts, group memberships) to ensure compliance with organizational policies and security requirements.
• Follow best practices for securing AD environments, including secure delegation and permission models for users, groups, and resources following the principle of least privilege.
• Experience with role-based access control (RBAC), permission delegation, and access control models.
• Experience with writing and troubleshooting PowerShell scripts for Active Directory automation tasks such as bulk user/group creation, attribute modification, and reporting.
• Identifies and diagnoses technical problems with Active directory, IAM, IAM interfaces, and PAM.
• Performs restorative and maintenance actions to deliver services and maintain SLA s.
• Establishes strong working relationships with key staff members across the company.
• Participates in projects and maintains knowledge of current technologies
• Contributes actively to the development, monitoring, and refining of the workflow and business processes to meet the goals of ERCOT Operations
• Serves as a Subject Matter Expert providing guidance to lower-level workers.
• May schedule work, train, mentor, and coach other employees
• Conveys team goals effectively through strong written and verbal communication skills.
• Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors.
• Experience with application and database integrations with Identity and Access Management platforms
• Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
• Proven experience with the components of complex identity-based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
• Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness

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