Manager, ICQA/ARO Remote

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, ARO/ICQA plays a pivotal role in ensuring the smooth operation of receiving offices. They lead a team of troubleshooters dedicated to resolving complex issues related to inbound logistics, inventory management, and supplier performance. Their strategic insights and problem-solving abilities drive operational efficiency while maintaining high standards of quality and accuracy.

What You Will Do

• Lead and mentor a team of troubleshooters, providing guidance, training, and support to ensure optimal performance and effective collaboration.
• Identify and analyze issues impacting receiving operations, such as inventory discrepancies, supplier delays, transportation challenges, and quality concerns. Develop and implement solutions to address root causes and prevent recurrence.
• Continuously evaluate receiving processes and procedures to identify areas for improvement. Collaborate with cross-functional teams to implement enhancements that streamline operations, reduce costs, and increase efficiency.
• Collaborate closely with suppliers to address performance issues and ensure vendor accuracy compliance. Implement corrective actions as necessary, building strong relationships based on trust, transparency, and mutual benefit.
• Utilize data analytics tools and methodologies to monitor key performance indicators (KPIs), identify trends, and measure the effectiveness of receiving operations. Generate reports and insights to support data-driven decision-making.
• Conduct vendor compliance audits to ensure accuracy and adherence to purchase orders, contracts, and quality standards. Identify discrepancies, errors, and variances in received quantities, pricing, and specifications. Investigate root causes and implement corrective actions.
• Collaborate with ICQA teams to oversee inventory levels and accuracy across multiple locations and warehouses.
• Investigate and resolve purchase order discrepancies, including quantity discrepancies, pricing errors, and delivery delays. Implement preventive measures and process improvements to enhance purchase order accuracy and efficiency.
• Conduct research and analysis to identify expense offsets, duplicate payments, and billing errors. Work with vendors and internal stakeholders to validate findings and initiate reversals or credits.
• Foster strong partnerships and effective communication with the Accounts Payable team. Collaborate on shared goals, processes, and initiatives to streamline invoice processing and payment reconciliation. Provide support and expertise on inbound receipt audits, inventory-related transactions, and expense reconciliation efforts.

Skills You Will Need

Leadership and Team Management: Demonstrated experience in leading and mentoring teams, with a proven ability to drive performance improvement and foster a collaborative work environment.

Analytical Skills: Strong ability to analyze complex data sets, identify patterns, and develop actionable insights to resolve issues and optimize operations.

Problem-Solving: Expertise in identifying and addressing operational issues related to inventory management, supplier performance, and inbound logistics, with a focus on developing effective solutions that prevent recurrence.

Process Improvement: Ability to continuously evaluate and enhance receiving processes, implementing improvements that streamline operations, reduce costs, and increase efficiency.

Supplier Relationship Management: Proficiency in building and maintaining strong relationships with suppliers, addressing performance issues, and ensuring vendor accuracy and compliance.

Data Analysis and Reporting: Competence in utilizing data analytics tools and methodologies to monitor key performance indicators (KPIs), generate reports, and support data-driven decision-making.

Communication and Interpersonal Skills: Excellent communication skills, with the ability to effectively collaborate with internal and external stakeholders across all levels of the organization.

Technical Proficiency: Proficiency in Microsoft Office Suite and supply chain management software (e.g., SAP, Oracle), enabling efficient management of receiving operations and related processes.

Attention to Detail: Strong focus on accuracy and quality, particularly in conducting vendor compliance audits, resolving purchase order discrepancies, and managing expense offsets and billing errors.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 2+ years of experience in supply chain management, with a focus on inbound logistics, receiving operations, and inventory management.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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