Operations Manager

• Implementation of affiliate wide SOP manual and affiliate policy and procedures manual
• Create and maintain comprehensive Safety Program for Affiliate
• Facilitate creation of and maintain 5-year strategic plan
• Implementation of Disaster Recovery / Business Continuity Plan
• Facilitate weekly operations meeting, to keep key stake holders from various departments collaborating toward a common goal.

• Assist administrative teams in identifying and applying continuous improvement techniques to processes and recommends improvement or revisions to Department Director
• Work closely with Departmental Directors on long-term planning, project status reporting, and departmental projects
• Support education and training programs, reinforcing technical and operational infrastructure between departments to ensure consistency and quality standards are met

• Coordinate with Directors to Schedule, plan, setup, and distribute material for all Board and Committee Meetings
• Draft and distribute Board meeting minutes
• Attend Committee Meetings as requested
• Plan Board activities and events in coordination with Development Coordinator. (Annual Meeting, Socials, Retreats, etc.)
• Maintain up-to-date Board and Committee rosters
• Oversee Board documents, archives, and board portal
• Manage recognition and awards program for Board members

• Help define/analyze IT infrastructure strategy, architecture, and processes in collaboration with leadership and IT service providers
• Lead IT projects, including collaboration on design/deployment of new IT systems, networks, and other services with IT service provider
• Evaluate file repository system and establish plan for integrating all users to SharePoint and Microsoft Teams
• Draft and oversee IT policy implementation in collaboration with IT service provider (retention, use, cybersecurity, IT resource usage, etc.)
• Collaborate with IT vendors to ensure data, IT environment and access is secure and compliant with applicable regulations
• Manage contracts and act as liaison between organization s IT vendors and end users as needed (IT service provider, phone systems, copiers/printers, etc.)
• Develop internal and external SOPs and education as needed for:
  • Configuring of hardware and software components (as needed)
  • Staff use of IT resources, cybersecurity security + best IT practices
  • Onboarding/offboarding tasks related to IT (i.e. equipment preparation, IT orientation with new office staff, termination of access to IT resources, etc.)
• Oversee management of IT assets

Benefits:

• Full Health Benefit package options

• Paid Time Off & Holidays

• 401(k) plan with company match

Who we are

Cape Fear Habitat for Humanity has been building strength, stability, and self-reliance in the Cape Fear region for over 35 years and has partnered with more than 350 families to reach their dreams of home ownership. We are committed to bringing people together to build homes, communities, and hope.

Our vision is a thriving community where everyone can live in a sustainable and affordable home. Leading the region in creating and preserving affordable housing, Cape Fear Habitat for Humanity will serve our 500th family, expand our ReStore presence, and establish a campus that is a center for innovation, education, and empowerment.

Apply today and begin building community and hope!