System Administrator

DEPARTMENT: IT

LOCATION: American Games and International Gamco

SCHEDULE: Monday through Friday from 8:00 AM to 5:00 PM. Irregular hours and extra hours are regularly required based on the demands of the job. Position is overtime ineligible.

SALARY: $65,000 to $85,000 BOE

What You'll Do

This position is a full-time permanent position in a manufacturing environment. This position will be responsible for assisting in the manufacturing of charitable and lottery gaming products, including pull-tab tickets (break-open tickets) and bingo paper.

The System Administrator will report directly to the IT Manager. The qualified candidate for this position will provide onsite support for our Council Bluffs and Omaha locations that includes supporting all users throughout our facilities, including those working remotely. In this role, you will perform engineering, design, implementation and maintenance tasks on the server and networking environment. You will be responsible for all helpdesk and desktop support, troubleshooting and resolving complex server/network problems, and installing hardware such as routers, firewalls, wireless and switches.

Additional Duties and Responsibilities Include:

• Monitor network and system performance and determine whether adjustments need to be made.
• Install, configure and troubleshoot network routers, switches, and security devices.
• Maintain proper licensing and usage of all non-proprietary software.
• Responsible for issuing, providing support of and managing IT equipment for each department.
• Maintain system backup of all files on server and backup system for all users' working files.
• Maintain VPN remote access service for end users.
• Maintain users and user permissions for all functions, and Internet services, access, and permissions for approved users.
• Maintain Office 365 system for company communications.
• Maintain asset lists, network system & system administration logs, disaster recovery & contingency plan.
• Provide direct customer service and support for management, internal users, remote users, software providers, hardware providers, and vendors.
• Provide MDM support upon request and as necessary.
• Setup and manage virtual conference rooms for meetings and presentations upon request and as needed.
• Other duties as assigned.

What You'll Need

• Bachelor's degree in MIS, Computer Science or a closely related field. (Required)
• 2 to 4 years' System Administration experience in IT with proven ability to provide exceptional customer service and troubleshooting capabilities.
• 1 to 2 years Helpdesk and/or Desktop support or Tier 3 Support.
• 3+ years supporting Enterprise networks.
• Recent Network and Server Administration certifications.
• Experience in designing, setting up and maintaining LAN operations.
• Working knowledge of WINDOWS, LINUX, Macintosh OS, including Enterprise backup solutions, Anti-virus solutions, patch management and monitoring.
• Working knowledge of Ethernet networks, fiber networks, wireless networks, modems, routers, switches, printers and all other network devices.
• Preferred Scripting experience in Progress or a related SHELL scripting language.
• Preferred working knowledge of the IFS ERP system.
• Preferred working knowledge of Symix, Syteline, or Frontstep.
• Working knowledge of virtualized servers (Windows Hyper-V and VMware).
• Working knowledge of virtualized storage system (Hyper converged systems).
• Excellent problem-solving skills and analytical abilities.
• Highly organized, self-motivated individual who can work independently.
• Experience managing or supporting virtual conferencing solutions a plus.
• Excellent written and verbal communication skills using the English language.
• Ability to work well in a diverse environment.
• We are unable to sponsor or transfer visas.
• External candidates must be a US Citizen/Permanent Resident.

TOTAL REWARDS

Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k with Company Match | Profit Sharing | Unlimited Referral Bonus Earning Potential | And More!

Pollard Games, Inc. dba American Games and International Gamco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company is committed to fostering a respectful and inclusive workplace where everyone feels welcomed, valued and accepted. We aim to create a culture that respects and values each employee's differences. We believe that a respectful workplace is also one where a diverse group of employees can be successful, develop and build meaningful careers. We believe that embracing diversity of thought, perspectives and experiences fosters innovation and allows us to deliver better insights and solutions for our partners and is key to our continued growth and success.

We thank all that apply; however, only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).