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ServiceNow Business Analyst

Salary undisclosed

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Greetings from Smart IT Frame, Hope you are doing well!

Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.

Position: ServiceNow Senior Business Analyst (ServiceNow APM)

Locations: US Remote

Type: Contract

Required Certifications:

  • ServiceNow Certified System Administrator (Mandatory)
  • Certified Implementation Specialist (CIS) APM or other related CIS certifications (Preferred)

Job Description:

  • Facilitate workshops with Client stakeholders (Developers, Architects, Product/Process Owners) to gather detailed requirements for application rationalization, ensuring that all business, technology, and cost aspects are captured in the APM (Application Portfolio Management) solution.
  • Collaborate with technical teams on APM architecture and solution design, ensuring that business requirements are effectively translated into functional specifications for the ServiceNow APM implementation. (Hands-on experience with ServiceNow APM Module is required.)
  • Conduct data analysis and portfolio assessments, providing insights into application costs, risks, and business alignment to guide decision-making during the rationalization process.
  • Experience in creating dashboards/reports in ServiceNow and writing user stories for development is essential.