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AV Operations Manager

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Job Description

Job Description

Job Title: Operations Manager - Audio Visual (AV) Operations

Company: Immersive Concepts, LLC

Location: Washington, DC Metropolitan Area

About Us:

Immersive Concepts, LLC is a leading provider of innovative audio-visual solutions. We specialize in delivering high-quality AV systems and services to government and commercial clients. We are looking for a dynamic and experienced Operations Manager to oversee our AV operations and resources.

Job Description:

Position Summary:

The Operations Manager for Audio Visual (AV) Operations will be responsible for managing the day-to-day resources, operations contracts and operations risk identification. This role involves supporting/executing customer needs and helps manage, train, and lead specialists in personal, technical, and career development/training. They also oversee and manage event schedules and collaboration with AV implementation to effectively utilize staff by understanding skillsets and deadlines.

Operations Management:

  • Oversee the planning, coordination, and execution of AV Operations contracts to ensure they are completed on time, within scope, and budget.
  • Develop and implement operational policies and procedures to improve efficiency and quality of services.
  • Collaborate with the sales team to understand client requirements and provide staffing expertise during operations project planning and execution ensure compliance with industry standards and safety regulations.
  • Monitor project progress and provide regular updates to senior management.
  • Resolve operational issues promptly and effectively.
  • Build and maintain strong relationships with clients, vendors, and partners.

Resource Management:

  • Lead and manage the AV teams, including hiring, training, and performance management.
  • Oversee the allocation and management of AV resources in implementation and operations, including personnel, equipment, and materials.
  • Develop and maintain resource plans to ensure availability and optimal utilization.
  • Coordinate with other departments to meet project and operational requirements.
  • Foster a culture of continuous improvement and professional development within the AV team.

Service Ticket Management:

  • Monitoring ticketing system ensuring timely and effective resolution of AV issues.
  • Assign and Monitor tickets based on urgency and impact.
  • Track and report on service ticket metrics to identify trends and areas for improvement.

Live Production Support:

  • Provide scheduling and staffing management support for live events.
  • Collaborate with event coordinators and clients to ensure AV requirements are met.
  • Manage on-site AV teams during live productions to ensure smooth execution.

Requirements:

  • Travel to client locations as required to oversee and manage on-site AV Operationsactivities.
  • Assist on-site to ensure Operations projects are executed according to specifications andclient expectations.
  • Work on-site at the corporate office or warehouse at least 3 times per week.

Qualifications:

  • Bachelor s degree in Business Administration, Management, or a related field. Atechnical degree in AV or IT is a plus.
  • Minimum of 5 years of experience in AV operations management or a similar role.
  • Proven experience in managing AV projects and teams.
  • Strong understanding of AV technologies, and industry standards.
  • Excellent leadership, organizational, and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proficiency in using AV management software and tools.
  • Certification in project management (e.g., PMP, PRINCE2) is highly desirable.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

Immersive Concepts, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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