Lead Specialist Account Resolution and Adjustment.

Location:
4224 Ridge Lea Road - Amherst, New York 14226

Hours: Monday- Friday from 8:00am-4:30pm

Location: This is a hybrid opportunity and will require 1 day in office

Essential job duties
Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather that focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned
Required and/or Preferred Qualifications
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Exceptional attention to detail.
Excellent customer service skills.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/17/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability , veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

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