IAM Production Support

• Performs restorative and maintenance actions
• Being available to perform tasks outside normal business hours and on weekends as well as being on call and production support is a 24 x 7 support requirement.
• Escalates and resolves priority requests and issues as needed.
• Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
• Establishes and maintains knowledge and understanding of current applications, databases, department functions.
• Manage and maintain all current and future IAM applications, databases, and department functions.
• Manage and maintain Active Directory (AD) data, IAM System, including creating and managing user accounts, security groups, and organizational units (OUs) etc.
• Manage and maintain identity and access data in Active Directory, including users, security groups, and group memberships.
• Conduct periodic audits of AD data (e.g., user accounts, group memberships) to ensure compliance with organizational policies and security requirements.
• Follow best practices for securing AD environments, including secure delegation and permission models for users, groups, and resources following the principle of least privilege.
• Experience with role-based access control (RBAC), permission delegation, and access control models.
• Experience with writing and troubleshooting PowerShell scripts for Active Directory automation tasks such as bulk user/group creation, attribute modification, and reporting.
• Identifies and diagnoses technical problems with Active directory, IAM, IAM interfaces, and PAM.
• Performs restorative and maintenance actions to deliver services and maintain SLA s.
• Establishes strong working relationships with key staff members across the company.
• Participates in projects and maintains knowledge of current technologies
• Serves as a Subject Matter Expert providing guidance to lower-level workers.
• May schedule work, train, mentor, and coach other employees
• Conveys team goals effectively through strong written and verbal communication skills.
• Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors.
• Experience with application and database integrations with Identity and Access Management platforms
• Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
• Proven experience with the components of complex identity-based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
• Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness

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