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Customer Care Specialist

Salary undisclosed

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Position Summary

Assist customers and sales professionals in all aspects of the customer service process.

Responsibilities Include

  • Answers phones and emails for customer inquiries.
  • Assist customers and sales in entering and editing sales orders daily.
  • Proficient use of Outlook.
  • Pleasant voice demeanor.
  • Good grammar and typing 40 wpm.
  • Effective time management.
  • Assist customers with product information.
  • Review and research account and sales order information regarding deliveries, stock, credit, and pricing.
  • Good negotiation skills
  • Ability to work with internal business teams to meet the customer demand and ensure a good customer experience.
  • Coordinate with sales representatives and merchandise mode of deliveries.
  • Quote prices.
  • Accurately provide inventory updates, inquiries and orders.
  • Prepare special order requests for sales representatives.
  • Administrative work as needed, such as but not limited to obtaining invoice copies, proof of delivery and purchase order confirmations.
  • Assist warehouse with customer contacts on delivery changes, updates or cancelations.
  • Other duties as assigned.

Ideal Candidate Will Have

  • High school diploma required; Associates Degree preferred.
  • Six months to one (1) year of experience in a customer service environment preferred.
  • Ability to communicate effectively with sales professionals, customers, team members and management required.
  • Must be detailed oriented and well organized.

Abilities Required

Must possess good organizational skills and superb verbal and written communication and problem-solving skills. Able to cope in a stressful and fast-paced environment. Detailed oriented, trustworthy, honest and respects confidentially. Sitting for prolonged periods of time, standing, walking, speaking, seeing, hearing, bending, and reaching.

This position offers a competitive starting salary and comprehensive benefits program.

Job Posted by ApplicantPro