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Arise Dick's

Salary undisclosed

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This is a remote position.

About The Client

One of the largest sporting goods retailer. It continues to offer the finest quality products at competitive prices, supported by associates with a passion for sports. It also serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services, and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and Footwear.

What To Expect

  • Respond to “Where is my order?” calls
  • Assisting customers with product questions
  • Placing new orders/volume orders
  • Handling existing orders: returns/replacements
  • Provide store-specific support
  • Tracking shipments
  • Gift Card/Loyalty Card support
  • Dispositioning all calls
  • Deliver first call resolution with white glove service

Requirements

Capabilities of Top Performing Service Partners for this Program

  • Have agents that are fluent, both written and verbal, in English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Are confident in their ability to achieve metrics
  • Build and maintain strong working relationships through exceptional communication
  • Provide proven problem-solving capabilities to deliver practical solutions
  • Expertly navigate the Internet and demonstrate a working
  • knowledge of Microsoft Office programs such as Outlook, Excel, and Word
  • Type 25+ words per minute
  • Demonstrate a working knowledge of a variety of sports and outdoor activities
  • Have previous customer service experience within a call-handling environment

Benefits

Affordable PPO Healthcare and Dental Options Available