Desktop Support Engineer
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Job Description
Job Description
Job Responsibilities:
- IT Engineer has primary responsibility to upgrade laptop from Window 7, 10 to windows 11 for walk in users.
- Responsible for migration of data from existing laptop to new laptop.
- Checking and doing the data validation after migration of user data.
- Migration user folder or app data which is not backed up in One drive.
- Work with a team of engineers & resolve laptop migration assigned tickets.
- Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, user access management, antivirus, VPN, Bitlocker and MFA (Multi factor authentication)
- Provide IT support using best practices, models, and procedures via various methods
- Excellent knowledge on MS Windows 10 &11, Mac, iOS operating system.
- Hands on troubleshooting knowledge of LAN/WAN issues on new devices.
- Ability to install/configure & troubleshoot various types of Printers on new devices.
- Ability to configure email accounts on PC & Mobile devices on new devices.
- Demonstrate a proactive approach. Identify and suggest possible improvements on procedures.
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Requirement:
- Strong communication skills (English - Verbal & Written).
- Excellent attitude towards user support.
- Minimum 3-7 Years of Experience in Local IT Support.
- Preferably ITIL Certification.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Gain valuable experience in the IT field.
- Be part of a supportive and collaborative team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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