Head of Operations and Supply Chain
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Position: Head of Operations and Supply Chain
Location: Remote; Los Angeles area
Reports To: CEO
Overview:
We’re looking for an experienced Supply Chain and Operations professional in the Los Angeles Metropolitan area who can lead our established Direct-To-Consumer Operations and spearhead the launch of our new retail initiatives. You will be responsible for animating the current team, successfully launching a new line of retail products, and working closely with the leadership to scale up, while enhancing efficiency, customer satisfaction, and overall business performance.
Responsibilities and Duties:
Lettuce Grow is a sustainable food company that is an initiative of the Farm Project. We’re on a mission to deliver healthy, sustainable harvests to every home. Our smart hack to fresh food enables anyone to bring healthy, sustainable and abundant harvests into their home -- with no anxiety or green thumb required. We increase the predictability, reliability and fun of the grow-your-own experience with our self-watering, self-fertilizing hydroponic growing system.
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Location: Remote; Los Angeles area
Reports To: CEO
Overview:
We’re looking for an experienced Supply Chain and Operations professional in the Los Angeles Metropolitan area who can lead our established Direct-To-Consumer Operations and spearhead the launch of our new retail initiatives. You will be responsible for animating the current team, successfully launching a new line of retail products, and working closely with the leadership to scale up, while enhancing efficiency, customer satisfaction, and overall business performance.
Responsibilities and Duties:
- Manage demand planning and production strategy based on sales trends to maximize customer satisfaction at the lowest possible cost
- Lead the supply chain and operations team to execute industry best practices
- Launch and develop new retail operations ensuring scalability and operational efficiency
- Develop and implement operational policies and procedures to meet retailer expectations
- Plan, manage, and coordinate all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand and new product launch initiatives
- Collaborate with warehouse and logistics departments to determine and optimize product flows for both DTC and Retail
- Manage contract manufacturer relationships, including negotiations and performance management
- Manage cost of goods with a strong focus on profitability
- Monitor and adjust inventory levels at internal and external warehouses (3PL) to ensure proper rotation and efficient use of working capital
- Work with freight forwarders and transportation companies to set optimal routes and rates, reviewing and approving all freight terms and agreements
- Monitor and analyze key performance indicators (KPIs) to identify growth opportunities and provide strategic insights for future development
- Collaborate with the marketing department to plan and execute promotions and events
- Work closely with, communicate, and escalate issues to the leadership team
- Monitor overall operations activities and propose optimization strategies
- Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges
- Ability to manage detailed procedures in a time-constrained environment
- Strong understanding of retail operations, merchandising, and customer service principles
- Expertise in inventory management, supply chain, and logistics
- Excellent written and verbal communication skills
- Strong sense of time organization and urgency
- Able to work both independently and within a team
- Bonus: Costco retail experience
- Bachelor’s degree in Business Administration, Supply Chain/Logistics, or equivalent experience
- 7+ years of supply chain, logistics, or warehouse management experience
Lettuce Grow is a sustainable food company that is an initiative of the Farm Project. We’re on a mission to deliver healthy, sustainable harvests to every home. Our smart hack to fresh food enables anyone to bring healthy, sustainable and abundant harvests into their home -- with no anxiety or green thumb required. We increase the predictability, reliability and fun of the grow-your-own experience with our self-watering, self-fertilizing hydroponic growing system.
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