Restaurant Operations (Bilingual)

Restaurant Operations - Product Launch Specialist

• Heavy travel role in NYC; partially remote
• must be bilingual in English and Spanish

Pay Rate: $48.00-53.00 per hour W2

Schedule: M-F, 40 hours per week

Duration: 3-4 months to start; role is slated to renew each quarter and has the potential to convert to perm

• Overview: We are looking for a Launch Specialist to travel throughout NYC to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for software configuration
• Create merchant training materials to encourage staff understanding and adoption
• Train merchant staff on effectively using new platforms
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

We're excited about you because

must be bilingual in English and Spanish

• 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
• Bachelor's degree or equivalent work experience
• Restaurant Tech/POS experience a big plus