Digital Content Operations Specialist

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

The Self-Service Products and Platforms Team's focus is providing customers with the ability to purchase products and services through our customer platforms (spectrum.net/My Spectrum App, spectrumbusiness.net). Our main goals are to increase digital buyflow entries, orders, and conversion rate.

You will be primarily responsible for the development cycle and through feature launch. You will be the subject matter specialist on all aspects related to your content management system (CMS) day-to-day operations, which includes publishing content to Spectrum self-serve customer platformers, testing, troubleshooting and reporting.

A successful candidate must be able to roll up their sleeves and work directly with stakeholders across Spectrum. You should be passionate about your work, detail-oriented, analytical, and have problem-solving abilities. You will have communication and customer-relationship skills and be a passionate advocated for your customers to other internal parties. Partnering with your teammates, marketing, and data analysts will be crucial to the effective execution of the responsibilities.

WHAT OUR PRODUCT ANALYSTS ENJOY MOST

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed.
• Cross-functional and department collaboration
• Ability to work independently, as well as in a collaborative and dynamic team environment.
• Bringing enthusiasm to drive projects to completion while working as an individual or on a team.
• Being able to operate successfully in a lean, fast-paced organization.
• Being a motivated self-starter, proactive and action-oriented.
• Bringing a positive outlook that influences new ideas within a highly functional team

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Business Analysis experience - 3-5 + years of experience
• Education:
  • Bachelor's degree in Science, Engineering, Math or related field or equivalent experience
• Technical Skills:
  • Content Management Systems (Drupal preferred)
  • Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
  • Jira
  • Quality assurance testing
  • Tableau
  • Knowledge of digital marketing metrics
• Skills:
  • Excellent communication skills and the ability to work well with all levels of business users in a professional manner.
  • Extensive experience with collaborating and building team consensus when interacting with both the leadership and the implementation teams.
• Abilities:
  • Ability to communicate verbally and in writing in a clear and straightforward manner
  • Ability to communicate with direct management and company personnel
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
• Travel Ability:
  • Office environment
• Schedule:
  • This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
• Authorization to work in the US without restrictions or need for Charter sponsorship

Preferred Qualifications

• Presentation skills
• Analytics capabilities and storytelling
• Critical thinking
• Ability to manage multiple projects and priorities
• Ability to work on a variety of projects and priorities with the ability to pivot as business needs change
• Strong problem-solving and collaboration skills

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life

This job posting will remain open until 2024-10-28 08:00 PM (MST) and will be extended if necessary.

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MPD355 2024-37052 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-29 02:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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