Associate, Support Operations l (Remote)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Purpose:

Primarily responsible for accurate processing of reports and reconciliation activities after case completion within

the specified timeframes to ensure compliance with departmental and regulatory guidelines providing and to

support effective oversight of external providers of Pharmacovigilance services for AbbVie.

Responsibilities:

• Running Daily Query Reports for external providers of PV and Abbvie (including, but not limited to:
• Document Management Option (DMO), Electronic Case Registration (ECR) and Co-marketer reports), as well as daily, weekly and monthly Enhanced Humira PV reports.
• Performing Quality Review of external provider’s reconciliation tasks for Clinical and Post marketing (Medical Information, Product Complaints and third-party vendor) cases.
• Clearly and succinctly communicates information to customers verbally and in writing.
• Demonstrates high level of customer service to both internal and external customers.
• Utilizes judgement skills to identify issues that impact the workflow.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Identifies gaps and areas that need improvement and communicates and/or implements
• recommendations/changes.
• Performing tasks outside one’s own area of responsibility to help with departmental needs.
• Effectively prioritizes and manages own time to complete assigned tasks.
• Performing quality review of external providers' reconciliation tasks for clinical and post-marketing (medical information, product complaints, and third-party vendor) cases
• Mailbox management, including overseeing of shared mailbox activities
• Contribute input for key documents: Knowledge Zone Articles, PV Guidelines, and SOPs
• Facilitate the onboarding process for the new vendors, including setting up accounts and ensuring compliance with company policies
  
  

This role can be remote in the United States.

Qualifications

• High School Diploma required. Associate degree or Bachelor’s degree preferred.
• 6 months to 1 year of similar work experience.
• Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or
• equivalent email system).
• Prior experience and familiarity with computer databases.
• Superior attention to detail, quality, accuracy and timelines.
• Strong time management and prioritization skills; ability to multi-task.
• Strong adaptability to switching tasks to meet business needs.
• Strong customer service skills.
• Ability to work independently with minimal supervision as well the ability to work collaboratively
• and effectively within a team.
• Fast learner of technical and process skills/knowledge.
• Effective verbal and written skills.
• Medical terminology knowledge preferred.
• Prior experience in a regulatory/medical setting preferred.
  
  

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
  
  

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html