Senior ServiceNow Developer- HRSD (REMOTE)

ATS

Job ID 24100129

Arlluk Technology Solutions, a Koniag Government Services company, is seeking a Senior ServiceNow Developer - HRSD to support ATS and our government. This is a remote opportunity. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules.
• Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise HR Service Delivery, ITBM, ITSM, and ITOM implementations.
• Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model.
• Proactively learning new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives.
• Be comfortable interacting with senior management, which involves influencing significant matters along with a consistent team-focused message on direction.
• Ability to drive and lead conversations regarding overall objectives with both current and future goals and technologies.
• A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems.
• Forward thinking individual that has a balance of practical hands-on technical experience but is also capable of accurately and convincingly championing organization changing ServiceNow deliverables.
• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
• Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
• Collaborate with team members to define, analyze, understand, and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
• Participate in and support ServiceNow version upgrades.
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
• Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team.
• Create technical architecture, design, and user guide documentation.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement.
• Create estimations on the effort required to produce ServiceNow functionality.
• Assist with identifying, building, and executing strategic and tactical ServiceNow capabilities focused on ITBM, ITOM, and ITSM running technology as a business model circled around planning, development, capability design, continuous improvements, communication plans, project quality and investment prioritization for a large enterprise operation.
• Attend, participate, and occasionally lead Scrum meetings.
• May be required to demo builds to customers.
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
• Must be able to work across multiple operational and technical disciplines enabling organizational growth, innovation, and effectiveness.
• Assist with defining and creating future visions and identified areas of opportunity, thus delivering value across people, processes, technology, and information.
• Evaluate results and present findings in a logical and easy-to-understand format.
• Assist with and/or drive key client deliverables, while ensuring that projects are completed on time and within scope.
• Seek innovative and creative solutions to complex technical/business problems within a logical, rigorous, and analytical framework.
• Lead requirements gathering sessions by asking the right questions and digging for the answers.
• Prepare and deliver client presentations and work products/prototypes.
• Identify where improvements and pain-points lie and develop a strategy focused on inserting the correct and maintainable technologies.
• Scan internal and external environments to identify areas of opportunity development through analysis and inquisitive conversations with subject matter experts.
• Delivery technical projects through the agile teams, methodologies, iterative design, and tools
• Assist with ServiceNow portfolio of high-value opportunities with tactical delivery through alignment of vision, mission, goals and objectives.
• Assist with user acceptance testing.
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
• Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding.
• Can identify, understand, document, and create functionality aligning with customer value streams.
• Can produce level of estimates and basic deployment plans for ServiceNow functionality.
• Strong organization and time management skills while working in a rapid software development environment.
• Must be able to identify and learn new technologies quickly.

Work Experience, Knowledge, Skills & Abilities:

• Bachelor's degree in IT, Computer Science, Engineering, Business, or related field
• Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
• Configure the Application UI and workflows.
• 3+ years developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment.
• Require Human Resource Service Delivery (HRSD) Certification and proven experience.
• Prefer ServiceNow Certified System Administrator (CSA)
• Prefer Service Certified Application Developer (CAD)
• Prefer ServiceNow Certified Implementation Specialist for ITSM, ITBM, or ITOM
• Proven experience in ITSM and ITBM
• Knowledge of ITIL; Foundation level preferred
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment.
• Experience implementing systems using the Agile/Scrum methodology.
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder.
• Strong ownership, accountability, and attention to detail in all work efforts
• Ability to maintain current ServiceNow/industry certifications, while obtaining additional certifications.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
• Understanding of IT service management and common service level agreement measurements.
• Experience leading small development and/or test teams.
• Excellent collaboration skills and can effectively work in a team environment.
• Excellent written, verbal, presentation, and interpersonal skills.
• Experience gathering requirements then writing technical documents (both collaboratively and independently) and able to socialize and educate.
• Strong communication and leadership skills; able to communicate effectively with a diverse audience; comfortable working with C-level executives.
• Comfortable acting as a liaison between business and technical teams to drive solutions.
• Able to comprehend new concepts, ask pertinent questions, execute, and document ideas and concepts with minimal day-to-day direction.
• Able to stay on task and on schedule while adhering to non-flexible deadlines.
• Exceptional presentation skills with the ability to convey technology and business value propositions.
• Must be able to pass a Public Trust background check.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ;br>
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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