Technical Support - Tier 1

Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis - an integrated family of hardware, software and professional services backed by relentless customer service.

Are you ready for the next chapter in your professional career? Are you looking to join a company that is the leader in our core market and are rolling out our next generation of products now? Join our team and help us take our company to the next level.

What we can offer you:

• Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
• Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.
• Opportunities to give back to the community, including paid volunteer hours.
• Supportive and collaborative environments, happy hours, and fun events.
• Assistance to further your learning and development, including professional development funds and Lunch and Learns.
• A rewarding culture, with a focus on positive business practices and protecting the environment.

What you can offer us:

• Act as the voice of the customer for relating issues internally
• Respond to client inquiries concerning systems operation and diagnose systems, software, and operator issues. Recommend or perform actions to correct problems
• Coordinate activities with sales, software developers, hardware engineers, technical writers, and management as necessary
• Refer to major software and hardware problems to engineering and software development
• Use software applications to identify issues with customer data and to assist in resolving any issues found
• Provide prompt, courteous, professional service to our internal and external customers

Requirements

What you need to be successful:

Required qualifications:

• Experience in Technical Support/Customer Support over Chat and Phone
• Experience Using a Ticketing System and Knowledgebase (Zendesk, ServiceNow, Freshdesk, etc.)
• Excellent communication skills, both written and oral
• Associate degree or equivalent from a 2-year college or technical school is preferred
• Bilingual English/Spanish a plus
• Troubleshooting software issues preferred
• Oil/Gas corrosion industry experience a plus

Successful applicants must be eligible to work in the US and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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