Project Manager

The ideal candidate will be responsible for overseeing daily operations, managing escalations, ensuring customer satisfaction, driving continuous improvement, and managing overall monthly revenue. This role requires a proactive leader with exceptional problem-solving skills and the ability to manage multiple tasks efficiently within the context of global IT projects.Key Responsibilities:Operations Management:Oversee daily operations to ensure efficiency and adherence to established processes.Monitor and analyze operational performance metrics, identifying areas for improvement.Implement and enforce standard operating procedures (SOPs) to optimize workflows.Escalation Management:Act as the primary point of contact for all escalations, ensuring timely and effective resolution.Coordinate with cross-functional teams to resolve issues and mitigate risks.Maintain comprehensive records of escalations and resolutions for reporting and analysis.Customer Satisfaction:Ensure high levels of customer satisfaction through effective issue resolution and communication.Develop and maintain strong relationships with key clients, understanding their needs and expectations.Gather customer feedback and work with internal teams to implement necessary improvements.Team Leadership:Lead, mentor, and develop a team of operations professionals.Foster a positive and collaborative work environment, promoting continuous learning and development.Conduct regular performance reviews and provide constructive feedback to team members.Continuous Improvement:Identify opportunities for process improvements and operational efficiencies.Lead initiatives to streamline processes, reduce costs, and enhance service quality.Stay updated with industry trends and best practices, incorporating relevant advancements into operations.Global IT Projects:Oversee and manage operations related to global IT projects, ensuring alignment with project goals and timelines.Collaborate with international teams to ensure seamless project execution and delivery.Revenue Management:Manage and achieve overall monthly revenue targets.Analyze financial performance and implement strategies to meet revenue goals.Develop and execute plans to drive growth and profitability.Qualifications:Bachelor’s degree in Business Administration, Operations Management, or a related field.Minimum of 5 years of experience in operations management or a similar role.Proven experience in managing escalations and resolving complex issues.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Analytical mindset with strong problem-solving skills.Proficiency in using operational tools and software.Ability to work independently and make informed decisions under pressure.Preferred Qualifications:Master’s degree in Business Administration or a related field.Experience in the technology or services industry.Knowledge of project management methodologies and tools.Certification in operations management or a related discipline.