Production Support Engineer

Grow your career as a Production Support Engineer with an innovative global bank. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 8+ Months

Required Skills & Experience

• 2 to 9 years of production support experience.
• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills.
• 1+ years of experience supporting large financial services firm.
• 3+ years Sybase, Oracle, Unix shell scripting/SQL and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk.
• 1+ years of experience monitoring batches and meeting SLAs.
• Worked with SQL and know simple Unix commands.
• Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
• Incident Management tools like ServiceNow.
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good analytical skills to understand and articulate issues to stakeholders, technology partners and management.

Desired Skills & Experience

• BS degree in Computer Science or related.
• Experience with MongoDB.
• Strong knowledge of Microsoft and Linux operating systems.
• Knowledge Core Java and Perl.

What You Will Be Doing

• Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles.
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different risk reporting teams which includes various reporting tools like Tableau or Cognos/ad hoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Perform incident and problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
• Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk.
• Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems.
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.