ServiceNow Developer - Bentonville, AR

Job Title: ServiceNow Developer

Location: Bentonville, AR

Job type: Long-term Contract

Must have:-

• Exp- 8+ service now relevant exp of 8 years
• Exp in IT operations management (ITOM) SN discovery, service mapping, event management
• SN Integration exp with third-party tools
• APM application portfolio management
• Both ITOM and APM good to have
• More weightage on ITOM, APM - niche
• CSDM check for this exp
• Developer
• Communication, presentable
• Certifications
• Service now Admin Certified System administrator (Mandatory) must have
• Certified implementation specialist ITOM good to have
• Certified SPM Good to have
• Application management
• Certified Application developer good to have

IT Service Management (ITSM)

IT Operations Management (ITOM) technologies

Common Service Data Model (CSDM)

CMDB/Discovery

Service Mapping/Dependency Mapping

IT Asset Management
Roles and Responsibilities
SKILLS/EXPERIENCE PREFERENCES: 6+ year of experience required.

Dynamic and Proactive ITSM Professional:

• Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
• Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Organized and analytical with the ability to work effectively in a team environment.
• Demonstrated ability to implement projects on time to meet project schedules.
• Capable of handling multiple priorities in a fast-moving environment.

Application Portfolio Management (APM) Expertise:

• Essential expertise in Application Portfolio Management (APM).
• Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.

Technical Proficiency:

• Intermediate-level experience with Service Now implementations.
• Understanding of the Common Service Data Model (CSDM)
• Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

Service Now ITSM Modules:

• Hands-on experience in the development and implementation of Service Now ITSM modules:
• Asset Management
• Incident Management
• Change Management
• CMDB/Discovery
• Service Mapping/Dependency Mapping
• IT Asset Management

Technical Understanding:

• Exposure to Service Now platform capabilities.
• Understanding of technical and functional design requirements related to Service Now.

Scripting and Automation:

• Proficient in creating and managing scripts and workflow.
• Experience in one or more scripting languages: JavaScript, Python, PowerShell.

ITSM Fundamentals:

• Fundamental understanding of ITSM, ITIL
• Understanding of CMDB.

Service Now Scripting Aspects:

• Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the Service Now system.
• Proficiency in Service Now client and server-side JavaScript and the Service Now APIs.

Web Services and Integration:

• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of Service Now to Other Applications.

Customization Skills:

• Customizing Service Now using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

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