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Technical Product Support (CSR)

Salary undisclosed

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The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.

These roles are 100% onsite in our Maryland Heights Customer Service Center.

What you'll do
  • Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
  • Conducts video sessions where required for Equifax applications and services
  • Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence

What experience you need
  • High School diploma or GED
  • Well versed in client communications verbally and written
  • 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method

What could set you apart
  • Working knowledge of Google email, drive and chat
  • Knowledge of Sales Force, creating, documenting and closing cases and tasks
  • Familiarity with live calls, chats and video sessions in a fast paced environment

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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