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IT Support Specialist

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Job Description

Job Description

Job Title: Deskside Technician
Location: West Point VA (onsite)
Duration: Long Term Contarct

REQUIREMENTS:

  • Strong hands on experience needed on end user support for Windows PC and Mac related issues
  • Ability to assign and work on incident tickets through Service Now.
  • Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
  • Ability to support new user onboarding and preparing necessary IT equipment's.
  • Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
  • Ability to follow technical guides for imaging and configuring new pcs.
  • Ability to work through Resolving end users issues related to hardware and software.
  • Well versed in note taking and gathering information on issues for ticket in Service Now.
  • Proactive mindset and eagerness to learn with enthusiasm for helping others.
  • Willing to get additional training from team members or attend available trainings.
  • Ability to fix issues and support all flavors of client operating systems including windows and Mac
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

Company Description

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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