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Jobs or company...
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Functional Support Analyst

  • Full Time, onsite
  • i3 Verticals Management Services, Inc.
  • Remote On Site, United States of America
Salary undisclosed

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Dice
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Job Description

Job Description

JOB TITLE: Utilities Senior Support Analyst

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Support

REPORTS TO: Support Manager - Utilities

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote (US Based)

TRAVEL: Up to 25%

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Need to work with Offshore team
  • Need to train Offshore team regarding product functionality
  • Need to have working experience in utility industry and preferably CC&B and C2M
  • Experience working with Agile Methodlogy
  • Manage day-to-day communications with support clients.
  • Understand and manage Service Level Agreement response times related to issue corrections.
  • Triage and determine root cause of issues reported by clients.
  • Create and execute test plans, test cases and test scripts to ensure quality and report the bugs to the defect tracking tools.
  • Provide utility clients and management with the industry best practices and expertise for the testing solutions.
  • Perform manual and automated tests to verify the functionality and performance of the modifications to ensure the quality.
  • Create test cases using Automated / API Testing Tools like Oracle UTA, Selenium and other industry standard testing tools.
  • Work with the client business, testing and functional team to document and refine testing strategy.
  • Report testing statuses and risks to Support Manager - Utilities.
  • Conduct testing analysis and participate in integration testing with clients.
  • Work closely and coordinate with the offshore and/or technical members of i3 Verticals to ensure accuracy and quality of deliverables.
  • Deliver presentations, demos, or training to clients and internal project staff.
  • Participate in development, including daily stand-ups, sprint planning, and implementation tasks.
  • Develop and improve internal documentation and processes to ensure software quality meets customer needs.
  • Continue to learn and improve knowledge of supported i3 Verticals applications as new versions are released.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Experience in Automated Testing Tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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