Customer Operations Specialist
Salary undisclosed
Apply on
Original
Simplified
Job Title: Customer Operations Specialist
Pay Rate: $27/Hr
Duration: 12 Months
Job Requisition: JP00075621
Location: Cary, NC (Hybrid - 3 Days Onsite, 2 Days Remote in a Week)
Onsite - Tuesday, Wednesday, Thursday
Remote - Monday & Friday
Shift - 11 AM to 8 PM Eastern time
This position is for the Healthcare Diagnostics division.
We are looking for a Customer Operations Specialist. Provide an exceptional customer experience to customers using our medical equipment in hospitals, trauma centers, emergency departments, stroke centers, pediatric hospitals, and outpatient centers.
- Act as a single point of contact and provide immediate over-the-phone support for Share360 Customers and in-house engineering partners.
- Responds to inbound and outbound requests involving products and/or services.
- Professionally investigates and resolves customer concerns.
- Responsible for customer satisfaction by demonstrating a proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer’s issues until completely resolved.
- Appropriately discusses and promotes client services and products based on customer needs.
- Consistently maintains a positive attitude.
Requirement:
- 2-5 years of experience in a customer-related role
- Customer service, customer-facing experience in a high volume customer service environment, as well as in a technical support center operations experience preferred.
- Proficient hands-on knowledge of SAP is preferred.
- Proficiency in MS Office 365 (Word, Excel, PowerPoint), compiling presentations for internal teams
- Excellent presentation and communication skills along with effective problem-solving skills and the ability to work collaboratively in a team environment are required.
- Ability to multi-task and prioritize based on impact and criticality of customer issues.
- BS/BA in a related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Similar Jobs