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Customer Operations Specialist

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Job Title: Customer Operations Specialist

Pay Rate: $27/Hr

Duration: 12 Months

Job Requisition: JP00075621

Location: Cary, NC (Hybrid - 3 Days Onsite, 2 Days Remote in a Week)

Onsite - Tuesday, Wednesday, Thursday

Remote - Monday & Friday

Shift - 11 AM to 8 PM Eastern time

This position is for the Healthcare Diagnostics division.

We are looking for a Customer Operations Specialist. Provide an exceptional customer experience to customers using our medical equipment in hospitals, trauma centers, emergency departments, stroke centers, pediatric hospitals, and outpatient centers.

  • Act as a single point of contact and provide immediate over-the-phone support for Share360 Customers and in-house engineering partners.
  • Responds to inbound and outbound requests involving products and/or services.
  • Professionally investigates and resolves customer concerns.
  • Responsible for customer satisfaction by demonstrating a proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer’s issues until completely resolved.
  • Appropriately discusses and promotes client services and products based on customer needs.
  • Consistently maintains a positive attitude.

Requirement:

  • 2-5 years of experience in a customer-related role
  • Customer service, customer-facing experience in a high volume customer service environment, as well as in a technical support center operations experience preferred.
  • Proficient hands-on knowledge of SAP is preferred.
  • Proficiency in MS Office 365 (Word, Excel, PowerPoint), compiling presentations for internal teams
  • Excellent presentation and communication skills along with effective problem-solving skills and the ability to work collaboratively in a team environment are required.
  • Ability to multi-task and prioritize based on impact and criticality of customer issues.
  • BS/BA in a related discipline, or advanced degree, where required, or equivalent combination of education and experience.