Solutions architect - ServiceNow

job summary:

Great Healthcare, 401k match and Pension!

Waukegan, Chicago, COlumus, St.Paul, California open to relocation /sponsorship

164k + 7% bonus & 10k stock options

The Opportunity

The Solutions architect - ServiceNow is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.

Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure the accuracy and consistency of data within the CMDB/CSDM.
• Team Leadership (20%): Lead and mentor a team of CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM. Stakeholder Collaboration (10%): Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization's strategy.

Decision Making Authority

• The candidate will lead the CMDB/CSDM strategy for ServiceNow.
• The candidate will lead an operations team consisting of a CMDB manager, administrators, and analysts.
• The candidate will organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
• Approve changes to CMDB/CSDM processes and data models.
• Make decisions on tool configurations and customizations.
• Authorize data quality and integrity initiatives.

Financial Accountability

• Ensure cost-effective use of resources and tools.

Key Accountability Deliverables

• Lead CMDB/CSDM strategy for ServiceNow.
• Effective team performance and development.
• Successful implementation of process improvements.
• High stakeholder satisfaction with CMDB/CSDM services.
• Enhanced functionality and value of the CMDB and CSDM.

Experience and Education

Minimum Education:

• Bachelor's degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.

Experience:

• 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
• Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
• Proven success in presenting complex information to senior leaders in an organization.
• Ability to develop and forge strong relationships and build consensus among competing stakeholders, and the ability to interact and conduct strategic discussions with multiple infrastructure support leaders, business process teams, and IT stakeholders.
• strong work ethic and passion for driving results.
• strong understanding of ITIL framework and ITSM processes.

Preferred Skills:

• Enterprise understanding of ServiceNow is preferred.
• Knowledge of quality processes/validation processes.
• SDLC knowledge.
• Excellent written and verbal communication skills.

location: North Chicago, Illinois

job type: Permanent

salary: $155,000 - 165,000 per year

work hours: 8am to 4pm

education: Bachelors



responsibilities:

To ensure the protection of Abbott's critical operations and support our mission at Abbott "We put the people we serve at the center of everything we do!" we are seeking an experienced leader in Manufacturing Security that has worked for (or with) large global manufacturing organizations. This position will report to the Senior Director of Manufacturing Cybersecurity and support the people, process and technology enhancements required for successful cybersecurity risk management within the manufacturing environment. The successful candidate will be responsible for overseeing the strategic planning and implementation of cybersecurity measures to safeguard vital Operational Technology (OT) infrastructure.

This role requires a collaborative approach with sites and other cyber teams to protect operational technology, balancing the enhancement of security measures with the importance of resilience and the facilitation of digital transformation. This will require working with global manufacturing locations, with the aim of comprehensively understanding pivotal cyber processes and technologies, evaluating both emerging and current cyber tools, and creating and advocating for the adoption of robust standards and solutions to mitigate identified risks and strengthen security postures at our manufacturing sites.

qualifications:

• Experience level: Experienced
• Minimum 10 years of experience
• Education: Bachelors (required)

skills:

servicenow

CMDB

CSDM

ITIL

ITSM

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.