Application Support Engineer

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Greetings of the day!

I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well.

Job Title: Application Support Engineer

Location: Fort Worth, TX (Work from Office)

Duration: Long Term Contract

Job Purpose:

Responsible for maintaining and supporting all Customer Credit Union business applications and technical tools and utilities needed to support these applications including software interfaces networking and connectivity databases etc.

Principal Duties and Responsibilities -

Manages the daily administration support maintenance database administration proactive monitoring moving development software into production system performance and capacity software compatibility and upgrades vendor management application and system run book documentation for over 140 business applications

Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot debug communicate document resolve and prevent system outages and disruptions 24x7

Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures

Coordinates with Testing and QA to create refresh and stage testing environments -

Adheres to the software release schedule software compatibility matrix and change management

Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages -

Oversees vendor management vendor relations and escalation enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act

Minimum Qualifications -

Bachelors degree in computer science engineering management information systems or related field or four years of equivalent technical experience -

Strong knowledge of the financial services industry and credit unions departments products and systems

Extensive technical skills related to software applications

Proficiency and practical experience with Episys financial application SQL Microsoft Operating Systems and tools AIX and PowerOn programming.

Preferred Qualifications

Experience with database and programming fundamentals networking technologies hardware components and interfaces and middleware

Experience with Java HTML .Net web services Netapp SAN IBM hardware VMWare Cisco networking and Citrix Knowledge Skills Abilities

Skilled in Microsoft Office software e.g. Word Excel Access PowerPoint gained through either work experience with the software or education and hands-on use of the software -

Ability to demonstrate proficiency to multi-task plan schedule and organize -

Ability to work well under stress manages competing priorities and meets deadlines

Ability to demonstrate a proactive approach with a focus on continuous improvement user satisfaction and adherence to standards

Ability to exercise excellent troubleshooting skills to analyze problems objectively - Ability to think logically with attention to detail and a focus on follow-up -

Ability to demonstrate results-driven strong decision making skills

Ability to exercise strong vendor management skills and work collaboratively to achieve results

Ability to be on-call 24/7 and willingness to work flexible shifts -

Ability to demonstrate excellent oral and written communication skills exercise effective interpersonal skills

Ability to sit for prolonged periods of time while operating a computer

Ability to maintain satisfactory performance and attendance -

Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks