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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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Product Support Technician

Salary undisclosed

Apply on

Dice
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Job Description

Job Description
Salary:

Product Support Technician / Specialist

Are you ready to revolutionize the world of well-site monitoring? Join our dynamic tech firm as a Product Support Technician / Specialist and become the go-to expert for our cutting-edge WatchDog solution. We're seeking passionate individuals who thrive on providing exceptional support and are eager to make a tangible impact in the oil and gas industry.

As a Product Support Technician / Specialist, you'll play a pivotal role in ensuring our clients maximize the potential of their WatchDog systems. From configuring to troubleshooting, your expertise will be instrumental in delivering top-notch customer support.

What You'll Do:

Front-line Support (90%):

  • Assist clients in configuring their WatchDog systems, ensuring seamless integration.
  • Be the friendly voice on the other end of the line, providing prompt and accurate solutions via phone and email.
  • Master the art of troubleshooting, diagnosing and resolving technical issues with finesse.
  • Oversee the RMA process, ensuring swift resolution of hardware concerns.
  • Empower clients by guiding them through report generation and understanding complex applications.
  • Collaborate with Tier 2 support to tackle escalated issues swiftly.
  • Dive into our tech ecosystem, utilizing tools like K9, Hubspot, and Jira to streamline processes.
  • Meet SLAs consistently, responding to inquiries within 2 business hours during weekdays and 4 business hours on weekends.
  • Elevate our customer feedback game, striving for 80% positive feedback on completed surveys.
  • Showcase your multitasking prowess by efficiently managing diverse tasks while meeting goals.
  • Foster positive team relationships internally and externally, embodying our collaborative spirit.

Documentation & Collaboration (10%):

  • Keep meticulous case logs and contribute to our knowledge base for continuous improvement.
  • Stay ahead of the curve by actively participating in product release processes and educational sessions.

Qualifications:

  • 3+ years of previous hardware & software technical support experience.
  • University Certificate or Diploma in Electrical Technology or Computer Sciences preferred.
  • Stellar verbal and written communication skills with an eye for detail.
  • Proven ability to work independently and meet deadlines.
  • Proficiency in Microsoft Office suite and experience with ticket systems like Hubspot.
  • Eagerness to learn and adapt to new technologies.
  • Bonus points for oil & gas industry knowledge.

Why Join Us?

  • Be at the forefront of innovation in well-site monitoring technology.
  • Work alongside a passionate team dedicated to excellence.
  • Continuous learning and development opportunities.
  • Competitive compensation package with attractive benefits.
  • Lots of fun company events!
  • Snack Bar who doesn t love a fully stocked drink & snack bar!
  • RRSP Program
  • Flexible work environment

Ready to embark on a journey of innovation and excellence? Apply now and be part of our mission to redefine the future of the oil and gas industry with AFTIWatchDog!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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