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Jobs or company...
D

Technical Support Analyst Sr. (2 Openings)

Salary undisclosed

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Dice
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DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists:

Amit |

Arun |
Title: Technical Support Analyst Sr. (2 Openings)
Location:Lisle, IL
Duration: 12-Month contract could be extended longer
Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.
Prefers candidates that are local to the area
Up to 10% travel might be required and will be reimbursed by client
Job Description:
  • Candidate should have solid diesel experience as well as customer service.
  • Customer Service is numero uno in importance
  • Working with dealers on the phone thru the client case management system
  • Dealer submits a case file and agents help them thru the repair.
  • This consultant is an expert that helps them fix the issue with the dealer on a daily basis.
  • Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms.
  • Diesel experience is a MUST.
  • Extensive experience as an end user and customer support is needed for this role .
  • This position will support our dealer network by assisting dealers in vehicle repairs via case files.
  • We handle all aspects of the vehicle minus the motor.
  • 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team.
  • We ensure all all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
  • This position supports Client Dealer Technicians and Body Builders.
  • Responsibilities include but are not limited to:
  • Tech Services support members support client dealers and bodybuilders provide repair and diagnostic support.
  • Provide publications feedback to our publication's teams
  • Escalate trending failure modes to Service Engineering
  • Support new product launches.
  • Future travel to dealer locations is a possibility.
Basic Requirements:
  • Bachelor's degree
  • At least 2 years of field service engineering, automotive service or truck service experience OR
  • Master's degree OR
  • At least 4 years of field service engineering, automotive service or truck service experience
Desired Skills:
  • MS Office.
  • Excellent written and verbal communication skills.
  • Class 8 Truck experience.
  • Critical thinking and problem-solving.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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