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Customer Service Representative

Salary undisclosed

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Job description

Job title: Customer Support Executive

Location: El Paso, TX (3 weeks of remote training)

Language Needs Bilingual Spanish/English

Detailed description/responsibilities:

  • To adhere to quality standards, regulatory requirements, and company policies.
  • To ensure positive customer experience and CSAT through first call resolution and proper escalation of complaints, Adverse Events, and submission of appropriate help desk tickets.
  • Handles needs of customer via phone, chat, email, and SM in accordance with program standards.
  • Independently resolve issues within scope at time of interaction.
  • Participate in knowledge updates/ training, coaching plans, and roundtables.
  • Reliably adheres to schedule provided by operations to ensure SLAs are met.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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