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Job Description: IT Support
Position Overview: We are seeking a proactive and customer-focused IT Support professional to join our team. This role involves basic troubleshooting, user support, and escalation of issues when necessary. The ideal candidate will have experience with Active Directory (AD) and domain management.
Key Responsibilities:
Perform basic troubleshooting and resolve user issues.
Communicate effectively with users to understand and address their concerns.
Escalate unresolved issues appropriately.
Utilize Google to research and resolve error messages.
Manage tickets
Experience with Nutanix.
Work within a Windows-only environment, including Office 365.
Use Screen Connect for Remote Access
Ability to effectively use Google for error resolution.
Must be comfortable closing around 2-3 tickets a day. These tickets will be more complicated there is an automated tool catching most of the mundane tasks.
Address tickets that go beyond Level 1 support.
Skills:
Active directory, Troubleshooting, Desktop, Windows 10, Windows, Customer service, Hardware, Office 365, Help desk support
Top Skills Details:
Active directory, Troubleshooting
Additional Skills & Qualifications:
Nice to Haves:
Confident and a proactive approach to problem-solving.
Strong communication skills, including the ability to make phone calls to users.
Excellent customer service skills, with a focus on politeness and gratitude.
Experience Level:
Intermediate Level
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description: IT Support
Position Overview: We are seeking a proactive and customer-focused IT Support professional to join our team. This role involves basic troubleshooting, user support, and escalation of issues when necessary. The ideal candidate will have experience with Active Directory (AD) and domain management.
Key Responsibilities:
Perform basic troubleshooting and resolve user issues.
Communicate effectively with users to understand and address their concerns.
Escalate unresolved issues appropriately.
Utilize Google to research and resolve error messages.
Manage tickets
Experience with Nutanix.
Work within a Windows-only environment, including Office 365.
Use Screen Connect for Remote Access
Ability to effectively use Google for error resolution.
Must be comfortable closing around 2-3 tickets a day. These tickets will be more complicated there is an automated tool catching most of the mundane tasks.
Address tickets that go beyond Level 1 support.
Skills:
Active directory, Troubleshooting, Desktop, Windows 10, Windows, Customer service, Hardware, Office 365, Help desk support
Top Skills Details:
Active directory, Troubleshooting
Additional Skills & Qualifications:
Nice to Haves:
Confident and a proactive approach to problem-solving.
Strong communication skills, including the ability to make phone calls to users.
Excellent customer service skills, with a focus on politeness and gratitude.
Experience Level:
Intermediate Level
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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