Epicareer Might not Working Properly
Learn More

IT Field Support Specialist 2

Salary undisclosed

Apply on


Original
Simplified

Job Description

Job Description

IT Field Support Specialist 2

Description:

The Hardware Technician (IT Field Support Specialist 2) provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
  • Support network upgrade projects or initiatives
  • Support end-user connectivity needs

    Requirements:

    Education: Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security+ Certification. Equivalent education and experience: Associate s degree in a technical field and two (2) years of experience or a Bachelors degree in a technical field.

    Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

    1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
    2. Demonstrated ability to read and understand technical manuals and schematics
    3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
    4. Able to manage time and priorities effectively
    5. Able to work efficiently with minimal supervision
    6. Proficient in working with end-users remotely
    7. Demonstrated expertise in Microsoft Windows 7 and 10
    8. Familiar with Active Directory security and policies
    9. Excellent analytical and problem solving skills
    10. Must be able to drive company vehicle.
    11. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

    Must be able to lift up to 50 pounds. The usual and customary methods of performing the job functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

    Required Clearance: Candidate must have a TS/SCI polygraph clearance

    Benefits:

    • Complete Insurance Coverage
    • Blue Cross Medical, Delta Dental, Vision, Life
    • 401k with Company Contribution
    • Tuition Reimbursement
    • Generous Paid Time Off (including your birthday!)
    Company Description
    In 2017, The Washington Post recognized us as one of the top places to work in the DC metropolitan region and Inc. Magazine recognized us as one of the fastest-growing private companies in the United States.

    Company Description

    In 2017, The Washington Post recognized us as one of the top places to work in the DC metropolitan region and Inc. Magazine recognized us as one of the fastest-growing private companies in the United States.
    Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
    Report this job