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Contact Center Support Specialist

  • Full Time, onsite
  • Insight Global Healthcare
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Must-haves

  • 2+ years of experience in Contact Center support or a similar IT role.
  • Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.
  • Strong communication and technical writing skills.
  • Ability to manage multiple tasks with a high degree of independence.

Plusses

  • Technical Certification CCNA, CCNP, Cisco Contact Center Enterprise Certification, or similar.
  • Experience working in a healthcare environment

Day-to-Day

Insight Global is seeking an experienced Contact Center Support Specialist to join one of our top healthcare provider's IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate scheduling requirements into system modifications, and adjust IVRs and call routing prompts. This role involves developing, maintaining, and troubleshooting Cisco ICM scripts to enhance operations. The specialist will provide advanced technical support, perform regular system maintenance, and ensure the integrity and security of the Cisco platform. Collaboration with IT, operations, and other departments is essential to implement and support contact center solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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