Appointment Scheduler

Job Description

$250 Sign-on Bonus! (after 90 days of employment)

As an Appointment Scheduler in our dermatology office, your primary responsibility will be to schedule appointments efficiently and accurately for patients seeking dermatological care. You will work closely with providers, staff, and patients to ensure smooth scheduling operations and exceptional patient service.

Schedule

Monday through Friday

Hybrid (ability to work remotely a few days each week, once trained)

What You'll Do:

• Answer incoming calls in office or from remote location
• Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software
• Confirm appointments and insurance with patients, providing necessary instructions and information.
• Handle rescheduling or cancellations, accommodating patient needs while managing the office's scheduling requirements
• Provide excellent customer service by addressing patient inquiries, concerns, and general questions about appointments, procedures, and office policies
• Ensure patients receive necessary pre-appointment instructions, such as preparation guidelines for specific procedures or tests
• Accurately enter patient information, appointment details, and relevant notes into the office's electronic medical records (EZDerm) system
• Update patient files with any changes in demographics, insurance information, or medical history
  
  

Skills and Experience:

• High school diploma or equivalent preferred
• Previous experience with medical insurance required
• Knowledge of medical terminology and familiarity with dermatology procedures is desirable
• Strong organizational abilities and attention to detail
  
  

In support of our mission statement, "Healthier Practices, Healthier Patients," we have a Tobacco Free Environment. We prefer NOT to hire tobacco and nicotine users, includes vaping/e-cigarettes.