IT Support Specialist
Salary undisclosed
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Duration: FTE
Location: MN-Edina, Hybrid 3-4 days on site
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew technical analysis associates act as liaisons between business and technology teams, assisting in the design, development, and testing of technical solutions.
Responsibilities:
Act as the initial point of contact for all computer and system related concerns from internal customers, in person, or over the phone
Model the customer service expectations
Deliver in-person diagnosis and solutions at all locations (stores, facilities, CSO) to resolve hardware problems in a timely manner
Install and configure computer systems and applications across the organization
Address user tickets regarding hardware, software, and networking
Install and configure computer hardware, software, systems, networks, printers, and scanners
Set up accounts for new users
Repair and replace equipment as necessary
Assist leadership in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion
Resolve technical issues related to network interruptions
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Perform all other related assignments (including special projects) as required in a professional and cooperative manner
General IT at company locations:
Update outdated hardware for the company
Support various stores and resolve hardware issues
Coordinate with store managers
Handle tickets, including fixing monitors, phones, and other technical equipment
Manage the replacement of the point-of-sale system and retrieval of old servers
Migrate systems using old service 3's to service 5's
Create a script independently to streamline the process
Troubleshoot multifactor authentication issues and time zone problems
CrowdStrike Involvement:
Address issues related to a third-party group working with CrowdStrike and its impact on time tracking
Laptop Distribution/Replacement:
Spend time at a distribution center solving issues with laptop distribution
Involved in replacing laptops older than three years
Work on replacing older laptops for staff
Manage logistics of laptop distribution, running into delays due to supply issues
Side Projects:
Register Updates:
Push updates to store registers both remotely and in person
Coordinate with coworkers to implement these updates
Qualifications:
Bachelor's degree in Computer Science, Information Systems, related field, or equivalent work experience
CompTIA A+ certification desired
1-3 years of proven experience providing customer service for information technology and maintaining technical knowledge of a companies' products and services
Extensive experience working with a variety of operating systems including Windows and Mac OS
Demonstrated proficiency installing and configuring computer systems and applications for a large company
Comfortable working in and assisting others through company help desk software (ServiceNow)
Competencies expected of all employees include: action oriented, customer focus, functional/technical skills, informing, and integrity and trust
Service-oriented with high energy, positive, and friendly demeanor
Ability to respond to continually changing priorities and coordinate multiple projects
Strong customer service, interpersonal, communication, and problem solving skills
Demonstrated ability to prioritize and manage competing priorities to ensure solutions are defined and delivered in a reasonable and attainable timeline
Demonstrated ability to accept feedback regarding customer experience with software or IT services and to turn that feedback into action to drive personal and process continuous improvement
Ability to independently travel to all sites, including IA and St. Cloud
Competencies expected of all employees include: action oriented, communicates effectively, customer focus, and instills trust
Ability to read, write, speak, and comprehend English
The salary range for this role is $50,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, Inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Location: MN-Edina, Hybrid 3-4 days on site
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew technical analysis associates act as liaisons between business and technology teams, assisting in the design, development, and testing of technical solutions.
Responsibilities:
Act as the initial point of contact for all computer and system related concerns from internal customers, in person, or over the phone
Model the customer service expectations
Deliver in-person diagnosis and solutions at all locations (stores, facilities, CSO) to resolve hardware problems in a timely manner
Install and configure computer systems and applications across the organization
Address user tickets regarding hardware, software, and networking
Install and configure computer hardware, software, systems, networks, printers, and scanners
Set up accounts for new users
Repair and replace equipment as necessary
Assist leadership in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion
Resolve technical issues related to network interruptions
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Perform all other related assignments (including special projects) as required in a professional and cooperative manner
General IT at company locations:
Update outdated hardware for the company
Support various stores and resolve hardware issues
Coordinate with store managers
Handle tickets, including fixing monitors, phones, and other technical equipment
Manage the replacement of the point-of-sale system and retrieval of old servers
Migrate systems using old service 3's to service 5's
Create a script independently to streamline the process
Troubleshoot multifactor authentication issues and time zone problems
CrowdStrike Involvement:
Address issues related to a third-party group working with CrowdStrike and its impact on time tracking
Laptop Distribution/Replacement:
Spend time at a distribution center solving issues with laptop distribution
Involved in replacing laptops older than three years
Work on replacing older laptops for staff
Manage logistics of laptop distribution, running into delays due to supply issues
Side Projects:
Register Updates:
Push updates to store registers both remotely and in person
Coordinate with coworkers to implement these updates
Qualifications:
Bachelor's degree in Computer Science, Information Systems, related field, or equivalent work experience
CompTIA A+ certification desired
1-3 years of proven experience providing customer service for information technology and maintaining technical knowledge of a companies' products and services
Extensive experience working with a variety of operating systems including Windows and Mac OS
Demonstrated proficiency installing and configuring computer systems and applications for a large company
Comfortable working in and assisting others through company help desk software (ServiceNow)
Competencies expected of all employees include: action oriented, customer focus, functional/technical skills, informing, and integrity and trust
Service-oriented with high energy, positive, and friendly demeanor
Ability to respond to continually changing priorities and coordinate multiple projects
Strong customer service, interpersonal, communication, and problem solving skills
Demonstrated ability to prioritize and manage competing priorities to ensure solutions are defined and delivered in a reasonable and attainable timeline
Demonstrated ability to accept feedback regarding customer experience with software or IT services and to turn that feedback into action to drive personal and process continuous improvement
Ability to independently travel to all sites, including IA and St. Cloud
Competencies expected of all employees include: action oriented, communicates effectively, customer focus, and instills trust
Ability to read, write, speak, and comprehend English
The salary range for this role is $50,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, Inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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