Manager, Payroll Operations

Description & Requirements Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have work-from-home flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work. MANAGER, PAYROLL OPERATIONS RESPONSIBILITIES Insperity Payroll Services (IPS) is a start up business and this position must possess an entrepreneurial attitude and a commitment to roll up their sleeves and create a "Premium" experience for customers. Responsibilities include developing strategies for support of existing customers and timely delivery of processed payrolls and developing a world class team of specialists in all areas related to Human Capital Management. This position also takes the lead on managing escalated customer issues with IT and the tax group to facilitate timely resolutions. Monitors customer satisfaction indicators via customer satisfaction survey results, proactive calls to customers, quality service checks and service observations of staff. Builds customer service teams based on growth and productivity and developing, coaching, mentoring and leading team members for sustained individual and team performance. Participates in HCM MidMarket customer setup review and analysis of expectations with the HCM implementation team to ensure a smooth transition. Analyzes current performance data, develops a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results-oriented that result in service improvement. Understands and is able to communicate and discuss concepts of Human Capital Management, payroll compliance, tax research and payroll report analysis for small to mid-sized business, with an owner, payroll contact or CPA. Leads and coaches teams through a development process that is team and customer focused. Supports process and audits efforts to ensure integrity and accountability for SOC-1. Leads team including implementation and operations specialists in delivering premium service to customers. Establishes goals and objectives for personal and professional improvement of self and staff. Conducts performance evaluations and development plans with direct reports along with formal and informal coaching and counseling customers. Ensures effective facilitation of new hire training and orientation. Provides supporting documentation for headcount and fiscal budgetary purposes; maintains forecasting data and ensures controls are in place to maintain budgetary goals. Identifies and engages service solutions within and outside IPS. OTHER RESPONSIBILITIES Assists in the accomplishment of Insperity Company goals. Helps other employees to accomplish Insperity Company goals. Performs other duties as may be assigned by department supervisor. Participates in the Disaster Recovery plan as required. EDUCATION / EXPERIENCE REQUIREMENTS Bachelor's Degree in Accounting, Human Resources, Business Technology, or other related field is preferred. Five to seven years of experience in a high growth payroll operation, leading teams and designing process and procedures. LICENSES / CERTIFICATIONS CPP Certification preferred. KNOWLEDGE / SKILLS Ability to hire, train and manage teams. Customer service experience in a team environment. Effective written and verbal communication skills. Effective problem solving/decision making/conflict resolution skills. Possesses broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, time and attendance, account management, employment documentation, and employment and general HR practices. Proficient in design and delivery of concise and clear presentations to a broad audience. Demonstrated ability in handling multiple projects; acts as core business unit expert for key company initiatives; facilitate and coordinate testing and information gathering sessions for valuable feedback; mentors and guides direct reports to participate as needed for professional development. Proficient use of MicrosoftTM Office programs and demonstrated ability to learn other application programs as needed. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.