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Data Network Operations Engineer

  • Full Time, onsite
  • ComTec Information Systems
  • Hybrid, United States of America
Salary undisclosed

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Title: Data Network Operations Engineer

Location: Little Rock, AR / Houston, TX / New Orleans, LA / Jackson, MS (Remote One day a week local office).

Duration: Fulltime

Role: This role supports, and applies IT standards and procedures, as well as provide operational support for real-time and network systems. Performs a wide variety of routine and non-routine maintenance of network activities, including but not limited to performance operations, change and incident management, routine operations planning, maintenance, and root cause analysis.

Responsibilities

  • Provides planning, guidance, and direction for the analysis, implementation, testing, debugging and documentation of network operations for critical network components and systems.
  • Experience with network diagnostic, monitoring, and analysis tools items as Cisco Prime, DNAC, and automation tools.
  • Triage, resolve, and assigns Incidents and Service Requests for network support in the ServiceNow queue
  • Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.
  • Respond as Data Network Tier 1 operational support representative in an on-call 24x7 rotation to resolve emergent issues in both Corporate and OT network (NERC-CIP) environments.
  • Interact and coordinate with vendors, outsources, and contractors to support network products and services.
  • Participates analysis of incident response policies, takes an active role in network incident response and recovery and the identification of performance issues in the network.
  • Participates in major incident technical troubleshooting activities.

Qualifications

  • Bachelor s degree in computer science/ Related field or equivalent work experience
  • Mid-Leve: 2+ years of relevant experience
  • Senior Level: 4+ years of relevant experience, Network Associate e.g., CCNA, JNCIA, etc.
  • Experience in supporting network configurations and equipment.
  • Knowledge of network management tools, such as Cisco Catalyst Center
  • Knowledge of network monitoring tools, such as Cisco Prime
  • Knowledge of IT Service Management (Incidents, Service Requests) and Change Management processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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