Program Manager

The Program Manager will serve as the contractor s manager for the Contract, acting as the primary point of contact between the Master Contractor and the State.
Duties and Responsibilities
Contract Management: Oversee all operations supporting the Contract.
Coordination: Organize, direct, and coordinate planning and production of all Contract activities, including those involving subcontractors.
Analysis and Reporting: Develop and manage work breakdown structures, charts, tables, graphs, milestone calendars, and diagrams to analyze problems and make recommendations.
Communication: Exhibit excellent written and verbal communication skills.
Corporate Management: Establish and adjust corporate management structures to ensure effective and efficient Contract support.
Decision Making: Negotiate and make binding decisions on behalf of the Master Contractor.
Procedure Development: Develop and implement procedures and reporting mechanisms consistent with the overall program.
Client Management: Manage client relationships and expectations.
Vendor Management: Oversee vendor performance.
Project Management: Prepare work plans and status reports, manage communication and coordination with stakeholders, and set project pace by defining responsibilities, objectives, tasks, schedules, and outputs.
Resource Management: Plan, monitor, and adjust project resources, including people, budget, materials, and time.
Risk Management: Manage project risks and issues through root cause analysis, corrective/preventive actions, compliance with PMI methodology, and continual process improvement.
Team Culture: Foster a culture of high performance among individuals and teams.
Additional Duties: Undertake any additional duties as assigned by the Manager.
Education
Required: Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.
Preferred: Master s degree and/or Project Management Professional (PMP) certification.
General Experience
Experience: At least 12 years of experience in program or project management, including a minimum of 2 years in healthcare project management.
Leadership: Strong leadership skills to create a positive work environment considering physical, social, psychological, and environmental factors.
Interpersonal Skills: Strong interpersonal skills to build client rapport and manage employee development, discipline, and rewards.
Analytical Skills: Solid analytical skills for decision-making and problem-solving.
Time Management: Excellent time management abilities.
Problem-Solving: Demonstrated problem-solving and customer service skills.
Communication: Strong written and verbal communication skills.
Independence: Ability to work independently and manage work according to a defined schedule.
Meeting Management: Experience in conducting meetings, interviews, and presentations.
Quality Assurance: Specific experience in evaluating quality assurance/quality control testing and User Acceptance Testing effor.

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