Customer Support Specialist - Fraud Management
Apply on
Our direct "Telecom Client" located at Overland Park, KS is one of the largest Mobile Network Carrier providing wireless communications services across the USA. We have immediate contract positions for "Customer Support Specialist - Fraud Management".
Description:
At least 1-year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices. Evaluate fraud trends related to fraudulent orders and identity theft.
Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
One year experience in fraud, customer service or a call center environment preferred.