Help Desk Technician

Job Title: Help Desk Technician

Reports To: Director of Technology Services

This is a non-exempt exempt position with primary responsibility for providing information technology assistance to SIHO employees. Conducts needs assessments and develops approaches to enhance user support capabilities.

Brief Description of Duties:

• Provide computer/network support relating to software and hardware requests.
• Add and maintain users on the network by ensuring minimum necessary role-based access and maintaining standardized configurations.
• Install workstations and printers.
• Gather bid prices on equipment and supplies.
• Provide guidance on upcoming needs of the SIHO computing environment which would require purchase of additional hardware or software.

Minimum Skills Requirement:

• Demonstrated experience supporting Microsoft 365 services.
• Demonstrated experience with LAN/WAN networking protocols and equipment.
• Demonstrated experience with Personal Computer hardware and software trouble- shooting, installation, and repair.
• Strong oral and written communication skills.
• Strong problem solving and analytical skills.
• Post-secondary education or equivalent experience in computer technology.
• Ability to work at a self-directed pace in a changing, multi-task environment.
• Ability to provide leadership in a team environment.
• Professional appearance and presence.
• Ability to maintain strict confidentiality.

Other:

• (Internal candidates) Current SIHO performance evaluation of at least 3 (Performance achieved requirements of job.)
• Comptia A+ or equivalent technical certification preferred.