Remote Manager of Service Delivery | WFH
Salary undisclosed
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Job Overview
We are seeking a highly skilled and experienced Manager of Service Delivery to join our dynamic team in a fully remote role. This position offers a remarkable opportunity for career advancement within an organization that prioritizes flexibility, continuous learning, and professional growth. Our commitment to your development includes robust leadership and technical training programs that will enable you to elevate your expertise and attain your career aspirations.
Key Responsibilities
As the Manager of Service Delivery, you will be instrumental in delivering exceptional services that enhance healthcare outcomes. Your key responsibilities include:
To excel in this role, candidates should possess:
This role provides you with a platform for professional advancement, supported by our comprehensive development programs that aim to enhance your skills and expertise in a rapidly evolving industry.
Company Culture And Values
Our organization is dedicated to fostering a diverse, equitable, and inclusive workplace. We celebrate varied perspectives and strive to cultivate an environment where every employee feels valued and included.
Compensation And Benefits
The anticipated salary range for this position is \(93,400 - \)116,400 annually. Actual compensation may vary based on geographic location, internal equity considerations, and individual qualifications. All full-time, salaried employees are entitled to a flexible vacation policy, an employer-matched 401(k), comprehensive health benefits, and educational assistance.
Join Us
If you are ready to leverage your expertise and passion for service delivery within a supportive and progressive environment, we encourage you to apply and contribute to our mission of improving healthcare outcomes.
Employment Type: Full-Time
We are seeking a highly skilled and experienced Manager of Service Delivery to join our dynamic team in a fully remote role. This position offers a remarkable opportunity for career advancement within an organization that prioritizes flexibility, continuous learning, and professional growth. Our commitment to your development includes robust leadership and technical training programs that will enable you to elevate your expertise and attain your career aspirations.
Key Responsibilities
As the Manager of Service Delivery, you will be instrumental in delivering exceptional services that enhance healthcare outcomes. Your key responsibilities include:
- Leading and managing a service delivery testing team to ensure the prompt provision of testing products and services.
- Collaborating with account management teams to forecast demand and assist in the strategic planning of testing services.
- Cultivating relationships between service delivery and client groups to strengthen client partnerships.
- Identifying and implementing service enhancements to improve client satisfaction.
- Supporting proposal teams in the integration of innovative service offerings for both existing and prospective accounts.
- Recruiting and training team members to boost performance and productivity.
To excel in this role, candidates should possess:
- Over 15 years of experience in leading teams focused on testing excellence.
- Proven ability in deploying and managing testing transformations utilizing technologies such as Automation, Performance, Shift Left, and AI.
- Strong proficiency in managing complex technical programs and solutions involving multiple vendors.
- A deep understanding of government healthcare programs is preferred.
- Exceptional written and verbal communication skills for effective relationship building and collaboration with clients and colleagues.
- Solid project management skills, including financial budgeting, capacity planning, and forecasting expertise.
- A track record of driving results through various software life cycles and tools.
- Expertise in testing processes and tools, with a capability to refine test development, execution, results, and defect management procedures.
- The ability to establish comprehensive testing metrics and facilitate positive organizational change.
- Motivational skills to inspire diverse, international teams in achieving high-quality results.
- Strong problem-solving abilities to address challenges and ensure timely service delivery.
- Hands-on experience with functional, performance, and automation testing methodologies.
- A relevant degree in a related field is required.
- Professional certifications related to service delivery or testing are advantageous.
This role provides you with a platform for professional advancement, supported by our comprehensive development programs that aim to enhance your skills and expertise in a rapidly evolving industry.
Company Culture And Values
Our organization is dedicated to fostering a diverse, equitable, and inclusive workplace. We celebrate varied perspectives and strive to cultivate an environment where every employee feels valued and included.
Compensation And Benefits
The anticipated salary range for this position is \(93,400 - \)116,400 annually. Actual compensation may vary based on geographic location, internal equity considerations, and individual qualifications. All full-time, salaried employees are entitled to a flexible vacation policy, an employer-matched 401(k), comprehensive health benefits, and educational assistance.
Join Us
If you are ready to leverage your expertise and passion for service delivery within a supportive and progressive environment, we encourage you to apply and contribute to our mission of improving healthcare outcomes.
Employment Type: Full-Time
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