Cards Product Owner

Join Our Team as a Cards Product Owner at IHMVCU!

IHMVCU is seeking a knowledgeable Cards Product Owner to join the team in our headquarters in Moline, IL. This position will enjoy a hybrid work schedule allowing collaboration both in office and remotely.

The successful candidate should have the following skills/qualifications:

• Bachelor's degree; Business or other related field preferred
• 1-3 years of Financial Institution or Financial Technology experience
• 1-3 years as Debit or Credit Card Analyst, Technical Product Manager, IT Business Analyst, IT Systems Analyst, or equivalent role.
• Experience supporting a Debit or Credit Card Portfolio
• Working knowledge of merchant processing networks, core banking systems, ATM networks, and card printing technologies - Preferred

Summary of the Position:

As a Cards Product Owner in the Digital organization, you will be responsible for the end-to-end ownership of all Credit and Debit card technology and services to ensure a seamless payments experience for our members by defining, prioritizing, and executing work through all stages of the Product Lifecycle. This role will manage all aspects of support for our Credit and Debit Cards to include, Debit Card Instant Issue, ATM Networks, Credit Card core processing, Digital Card Services, and Merchant card processing. This role will monitor industry trends, research existing, new, and emerging technologies and will provide recommendations to keep IHMVCU products up to date in the fields of credit and debit cards processing, payments, and money movement. This role will also maintain Product and Process documentation, create, and maintain metrics/OKRs, and ensure successful Backlog delivery aligns with the strategic digital roadmap.

What are some of the job responsibilities?

• Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies.
• Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities.
• Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish.
• Monitor industry trends. Research existing, new, and emerging products. Providing recommendations to keep IHMVCU products up-to-date in the fields of Debit Card Instant Issue, ATM Networks, Digital Card Services (Digital Issuance/Activation), Credit Card core processing, and Merchant card processing.
• Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision.
• Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc.
• Utilize internal and industry data to determine and manage appropriate metrics and KPI's.
• Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. At IHMVCU you'll get:

• Outstanding training, plentiful support and tools needed to be successful in your career
• Competitive compensation
• 401(k) with company match and profit sharing
• Holiday pay & paid time off
• Education reimbursement
• Community volunteering
• Health insurance including dental and vision
• Access to fitness center

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.