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Job Description
Akkodis is seeking Helpdesk Support for a Contract job with a client in Glen Allen, VA (Hybrid). Responsibilities include providing application support through remote access tools to ensure swift resolution of user problems and utilizing Service Now to track and escalate tickets for efficient service delivery.
Rate Range: $16/hour to $18/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Helpdesk Support job responsibilities include:
Provide application support through remote access tools to resolve internal end-user issues effectively.
Monitor and respond promptly to calls or chats received at the Service Desk, ensuring a high level of customer service.
Interact with end users via softphone or chat modules to address primarily software-related inquiries, while also assisting with hardware questions as needed.
Remotely access and support end-user machines to achieve first-call resolution for reported issues.
Utilize Service Now as the ticketing tool to track, document, and escalate tickets for end users, ensuring timely follow-ups.
Assist with the onboarding of new agents by providing training and allowing them to shadow experienced staff.
Perform other tasks as needed by the Service Desk Managers to support team objectives and enhance service quality.
Maintain accurate records of support interactions and resolutions to build a knowledge base for future reference.
Desired Qualifications:
High School Diploma, GED, or equivalent certification; an associate s degree in computer science, Information Systems, or a related field is a plus, along with ITIL Certification for enhanced qualifications.
At least 1 year of remote help desk support experience; 2+ years is preferred.
Must have a Mac Integration Basics Certificate or 1+ years of equivalent Mac support experience.
Must possess a Windows 10 Certificate or 1+ years of equivalent Windows OS support experience.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at rohit.yadav@akkodisgroup.com.
Pay Details: $16.00 to $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
