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IT Technician

  • Full Time, onsite
  • Business Computer Solutions
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

We are seeking an IT Technician to join our team! In this role, you will provide first-level support to our clients. You will serve as the first point of contact for users facing technical problems. The ideal candidate will have a strong understanding of computer systems, a passion for technology, and exceptional problem-solving skills.

Responsibilities:

  • Respond to help desk requests via phone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues
  • Diagnose and resolve technical hardware and software issues, guiding users through step-by-step solutions
  • Escalate unresolved issues to the appropriate internal teams or external vendors
  • Conduct daily system checks and maintenance routines to ensure optimal system performance
  • Execute sensitive data backup and restoration procedures
  • Assist with the creation and updating of help desk documentation, procedures, and user manuals

Qualifications:

  • A degree in Information Technology, Computer Science, or equivalent experience
  • Related certifications (e.g., CompTIA A+, Network+, Security+, MCITP) are a plus
  • Strong technical skills in Windows, Microsoft Office Suite, networking, and remote desktop support
  • Must be comfortable interacting with non-technical customers
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • An eager willingness to learn
  • Must be available to work in person at the BCS offices in Kilgore, TX
Company Description
Business Computer Solutions acts as an outsourced IT department for small business. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.

Company Description

Business Computer Solutions acts as an outsourced IT department for small business. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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