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Pagerduty Administrator

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Role: PagerDuty Administrator
Location: Chicago, IL (Onsite)
Type: Contract

Experience and Qualification:

  • We are seeking an experienced Infra Ops Specialist with 10 to 12 years of experience to join our team.
  • The ideal candidate will have strong technical skills in Unix Shell Scripting, Ruby, Python, and PagerDuty. Experience in the Property & Casualty Insurance domain is a plus.
  • This is a hybrid work model with day shifts and no travel required.
  • Provide excellent customer service and product support to PagerDuty supporting teams Identify and resolve team issues, taking escalations from Tier 1 Support Successfully debug and resolve customer email and BMC requests through the use of varied ticketing, content and task management tools Set up monitoring systems, integrating them with PagerDuty and documenting the whole process Write custom scripts, code samples and integration guides for customer use Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base Excellent written and oral communication skills
  • Experience writing code in Ruby, Python, Perl, or other popular programming languages Know your way around Unix systems and tools
  • The ability to write about technical subjects clearly and in an engaging style Hands-on experience in a technical or product support capacity while supporting teams in the use of Software or SaaS Solution Experience with monitoring systems and other tools that PagerDuty integrates with 5+ years of experience in Platform Engineering, Site Reliability Engineering or DevOps roles Experience managing multiple Kubernetes clusters in a production environment Experience working on cloud-native infrastructure (e.g. AWS, Google Cloud Platform, Azure) Experience deploying web applications on Kubernetes (Helm, ArgoCD) Experience with infrastructure as code (ie. Terraform or CloudFormation) Knowledge of a dynamic language like (ie. Ruby or Python) Need to know external and internal status dashboards and providing it to respective teams

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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