Network Analyst

Analysts take the reports generated by ISE, Stealthwatch, NMCC/PEM tools, UC Engineers/Admins and Network Administrators and IRWORKS tickets, examine them for any deficiencies, trends or other indicators that may show the network (voice/data/video transport) may be performing below the established baseline or the metrics and measures/KPIs as established by the client/or vendor best practices. The analysts will create detailed analysis/reports about the described deficiencies and make recommendations for improvements at both engineer level detail, as well as ACIO-level macroanalysis monthly reporting.

Once presented to the NMCC Manager, any recommendation for improvement that is jointly accepted by the Contractor and the client shall be included in an update to current processes, and in there are no processes established, the Analyst will work to develop necessary documentation, and ensure all staff is updated to the new processes.

Network Analysts will be required to reach out to both the business unit and other IT organizations to help identify any issues that may be occurring, identify problems within the business and then identify a suitable technical solution.

They will be required to research and evaluate network technology and recommending purchases of network equipment to the L4 E&CM engineers. They will be required to test the success of all software and hardware installations associated with UA-SEG and Network technologies.

Network Analyst Skill Requirements

Network Analysts should have experience in analyzing trends, manipulating data in spreadsheets creating presentations for both service providers and for senior management. They will also have a knowledge of networks and unified communications technologies in a large-scale enterprise such as the client and have the following certifications:

• Standard PC Software Advance Skills in Microsoft Word, Project, Access, PowerPoint, and Outlook
• Experience with working with large datasets and advanced Excel formulas
• Experience coding SOAP and RESTful APIs for use in SharePoint and other dashboards
• Tool Experience: Cisco ISE, Riverbed, NetScout, Cisco Prime Assurance and HP Network Tools suite (HP NNMi, HPNA and HPOO)
• Familiarity with the Treasury and client network infrastructure
• Familiarity with network infrastructure, converged technologies and various network monitoring and management tools
• The ability to obtain client clearances, LAN accounts and badges
• Technical Writing

Network Analyst Required Certifications

• CCNP or CCNP Voice or higher
• ITIL Certification (ITIL v4)

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