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Jobs or company...

IT Support Specialist

  • Full Time, onsite
  • Forest County Potawatomi Community
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

IT Support Specialist Information Technology

About the job:

The IT Support Specialist takes phone calls, documents problems, supports hardware & software, and trains end-users. The position is also responsible for troubleshooting technical problems involving hardware, software, or connectivity. IT Support Specialists may also be asked to participate in technical projects.

Here's what you'll be doing:

  • Provides customer service in person, via phone calls, via email, or through remote connectivity tools.
  • Documents customer issues and requests. Also documents internal procedures.
  • Troubleshoots technical issues and finds solutions to customer problems.
  • IT peripherals moves that includes but not limited to: picking up and moving printers (up to 50lbs), working in small tight spaces to run cables and power cords, working under desks to setup the computers, printers, etc., and push or pull carts of equipment to needed locations.
  • Maintains inventory of FCPC assets (Phones, Computers, Tablets, Monitors, etc).
  • Trains customers in the usage of hardware and software.
  • Supports and maintains assigned applications.
  • Participates in after-hours on-call support schedules.
  • Executes technology related projects.

What you'll need to be successful:

For Level 1 Specialist: Associate's Degree in CIS, MIS, or a technology-related field of study required or 5+ years' experience in the field.

  • 1-5 years of experience in customer service or technical support preferred.
  • Clearly and effectively communicate verbally and electronically.
  • Must have strong analytical skills, with the ability to effectively diagnose problems.
  • Ability to both create and follow procedural instructions.

Experience with any 4 of the following 10 applications or categories preferred:

  • Active Directory/Adaxes
  • Remote Support Tools
  • Operating System Management (Windows, iOS, Linux)
  • Ticketing Software
  • Office 365 Suite
  • Endpoint Management
  • Mobile Device Management
  • Document Management
  • Virtual Machine
  • Telephony Management
  • Must successfully pass all applicable background checks and drug screens.

For Level 2 Specialist: Associate's Degree in CIS, MIS, or a technology-related field of study required or 7+ years' of experience in the field. 3-7 years of experience in customer service or technical support preferred.

  • Clearly and effectively communicate verbally and electronically.
  • Must have strong analytical skills, with the ability to effectively diagnose problems.
  • Ability to both create and follow procedural instructions.

Experience with any 6 of the following 10 applications or categories required:

  • Active Directory/Adaxes
  • Remote Support Tools
  • Operating System Management (Windows, iOS, Linux)
  • Ticketing Software
  • Office 365 Suite
  • Endpoint Management
  • Mobile Device Management
  • Document Management
  • Virtual Machine
  • Telephony Management
  • Ability to train other technicians on past experiences.
  • Possesses advanced hardware & software troubleshooting skills.
  • Must successfully pass all applicable background checks and drug screens.

For Level 3 Specialist: Associate's Degree in CIS, MIS, or a technology-related field of study required or 10+ years' of experience in the field. 8+ years of experience in customer service or technical support preferred.

  • Clearly and effectively communicate verbally and electronically.
  • Must have strong analytical skills, with the ability to effectively diagnose problems.
  • Ability to both create and follow procedural instructions.

Experience with any 8 of the following 10 applications or categories required:

  • Active Directory/Adaxes Remote
  • Support Tools
  • Operating System Management (Windows, iOS, Linux)
  • Ticketing Software
  • Office 365 Suite
  • Endpoint Management
  • Mobile Device Management
  • Document Management
  • Virtual Machine
  • Telephony Management
  • Ability to train other technicians on past experiences.
  • Possesses advanced hardware & software troubleshooting skills.
  • Ability to work independently, while still effectively updating management & customers.
  • Ability to create and complete technology projects with little to no guidance.
  • Must successfully pass all applicable background checks and drug screens.

Benefits you'll love: Approximately 5 weeks of paid time off annually 3 weeks of paid holidays Premium free health insurance Flexible spending accounts Short term disability Life insurance 401k with match

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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